Clinical Lead

Hours per week: 40 --- Shift Hours: 8a-4:30p What you need to know about this position:

This position provides clinical leadership and support to the physicians and medical practice. Additionally, the position will continue provision of patient care as dictated by the staffing schedule.

MINIMUM COMPETENCIES/ESSENTIAL DUTIES AND RESPONSIBILITIES Employee meets the minimum requirements of the following competencies: 1) Ensures all patients are roomed on time. 2) Manages the back-office staff schedule with assistance from Office Manager/Practice Manager, arranging for coverage during employee absences. 3) Maintains adequate supply of all clinical forms, coordinating with Front Office Lead to order when stock is low and assuring that changes are made where appropriate. 4) Leads (or assists with) back-office staff meetings, employee notifications, agenda, etc. with assistance from Office Manager/Practice Manager. 5) Notifies Office Manager/Practice Manager as appropriate to ensure maintenance and repair of all clinical equipment. 6) Fulfills all routine back-office/patient care duties as dictated by staffing schedule. 7) Ensures adequate levels of medical and pharmaceutical supplies, submitting orders as indicated by inventory levels and verifying receipt of orders. 8) Collaborates with Medical Director/Office Manager/Practice Manager to coordinate/implement all Clinical Laboratory Improvement Amendments (CLIA) regulations for the practice via review of lab personnel (including proficiency testing), review of lab systems, and maintenance of lab policies and procedures. 9) Collaborates with Office Manager/Practice Manager to ensure compliance with regulatory bodies. 10) Addresses unsafe conditions in the medical facility and defines corrective action that must be taken. 11) Addresses factors that might increase the infection rate and corrective actions that must be taken. 12) Coordinates quality control check completions. 13) Directs routine clinical in-service for practice staff. 14) Assists Office Manager/Practice Manager with documentation of performance issues. 15) Ensures integrity of inventory in locked medicine cabinet including sample medications. 16) Demonstrates continued professional growth through attendance of in-services, education, seminars and continuing education programs to meet practice/regulatory guidelines. 17) Trains new or existing personnel on new procedures or techniques and maintains appropriate on-site documentation. 18) Ensures staff inbasket messages are responded to within a 24 - 48 hour turn around. 19) Ensures all charges are entered by clinical staff. 20) Oversees all medication and Durable Medical Equipment (DME) prior authorizations obtained by clinical staff either through Epic or CoverMyMeds. 21) Serves as the Clinical Superuser and provides training on new processes in Epic. 22) Performs job duties of CRHP Medical Assistant as needed. 23) Other duties may be assigned.

Clinical Lead Crosswalk can be viewed here . What is required for this position: Education and/or Experience

Certifications, Licenses, Registrations Credentials: Essential: * Cert Basic Life Support (ARC or AHA) * Cert Medical Assistant (AAMA AMT CAAHEP ABHE NCCT NHA AMCA) Other information: QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the

• . Education and/or Experience
• One of the following required: o Associate’s Degree or certificate in Medical Assistant, Nursing or Practical Nurse Program o Two (2) years related experience and/or training in a physician office setting o Equivalent combination of education and/or experience Certifications, Licenses, Registrations
• Basic Life Support (BLS) certification required.
• One of the following required: o Certification or Registration as a medical assistant through a recognized certification organization such as the American Association of Medical Assistants (AAMA); American Medical Technologists (AMT); Medical Assistant Certification from the Commission on Accreditation of Allied Health Education Programs (CAAHEP); National Healthcare Association (NHA), Accreditation Bureau of Health Education Schools (ABHES), or National Center for Competency Testing (NCCT), or credentialed MA through AAMA’s Assessment-based Recognition in Order Entry (ABR-OE) required within ninety (90) days of hire. o Indiana Licensed Practical Nurse License or Multi-State Licensed Practical Nurse License through the Nurse Licensure Compact (NLC) upon hire. Language Skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Other Skills and Abilities
• None required. SUPERVISORY RESPONSIBILITIES Responsibilities include supervisory responsibilities in accordance with the organization's policies and applicable laws. Additional responsibilities include training employees, planning, assigning and directing work for Medical Assistant and Clinic Assistant employees. Collaborates with the Practice Manager and/or Director regarding employee performance evaluations. Provides input for rewarding and disciplining employees. Actively involved with addressing complaints (employee, patient, client, MD, etc.) and resolves problems within scope of responsibility. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the

. While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee is occasionally required to sit and reach with hands and arms and to assist patients rising or sitting.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the

. Work requires interpersonal interactions with staff, patients and physicians. May require performing several tasks simultaneously.

There is possible exposure to infectious disease. INTERPERSONAL RELATIONS As a representative of Columbus Regional Health, all comments, attitudes, actions, and behaviors have a direct effect on the organization’s image and perceptions of its service quality. Interactions with patients, guests, visitors, volunteer workers, co-workers, supervisors, and other employees must be in a manner that is friendly, supportive, courteous, respectful, cooperative, and professional.

This behavior will promote an atmosphere of teamwork and is congruent with the organization’s vision, mission, values, and guiding principles. AGE POPULATIONS SERVED The employee must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients/customers served on his or her assigned unit. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's/customer's status and interpret the appropriate information needed to identify each patient's/customer's requirements relative to his or her age-specific needs, and to provide the care needed as described in the unit's/area's/department's policies and procedures.

REVIEWED AND APPROVED BY Cindy Hughes; Daniel Noel REVIEWED AND APPROVED DATE 5/22/2026