Clinical Quality Coordinator - Euless

The Clinical Quality Coordinator partners with the Patient Care Team in various quality driven projects and endeavors; and acts as an extension of the Patient Care Team to help achieve quality driven goals. This is an on-site position; the coordinator will be based at one of JPS’s clinics. This position participates in planning, prepping, and post-visit evaluation of a patient’s care.

The Clinical Quality Coordinator works under the direction of the Clinical Operation’s department and in coordination with the JPS Patient Care Team to outreach to patients whose clinical measures need to be addressed. The CQC preps and submits insurance company forms in relation to value-based contracts, provides outreach and engagement for patients with medication adherence needs and remediates gaps in care. This position partners with JPS outpatient physician offices to help achieve benchmarks for patient care and maintain/improve quality of care delivery across multiple payers and patient populations.

Essential Job Functions & Accountabilities: Partners with physicians and patient care teams to assist patients in completing health screens and preventive care measures that are not yet completed. Contacts external physician offices to obtain copies of consultation notes and reports for patients who had preventive healthcare screens and clinical measures completed at outside facilities. Contacts patients to remind them to pick up their Prescriptions and identifies any barriers to taking prescriptions or picking up prescriptions.

Successfully updates preventive health screens and clinical measures in the Electronic Medical Record (EMR) that have been determined as completed. Communicates regularly with interdisciplinary team members to coordinate/update a patient’s care. Maintains an accurate tracking log of patients who have been contacted and the status of their preventive health screens and clinical measures.

Participates in various quality-driven initiatives within JPS and collaborates to achieve high-level patient outcomes. Submits data to external agencies as directed by Sr. Clinical Quality Coordinator.

Explains the importance of preventive health screens and clinical measures to staff, patients, and families. Facilitates the identification of a person as high-risk or living with a disease and will work the case management team to address Social Determinants of Health (SDoH). If certified as a CMA, performs all duties at the expert level within the scope of a Medical Assistant’s scope of practice.

May operate diagnostic equipment (cannot interpret tests) and conduct preventative screenings, when necessary. Performs quality control checks on equipment. Prepares and sterilizes medical equipment.

Fosters accountability for clinical practice and patient goals. If certified as a CMA, records patient care documentation in the EMR accurately and in a timely manner and identifies when others’ documentation is incorrect and alerts clinic leadership. Assist other MA’s with documentation questions.

Coordinates patient care as directed by provider, and policies/procedures. Respects patient confidentiality always. Ensures others are also respecting patient confidentiality.

Anticipates provider’s needs prior to patient encounter. Partners with multidisciplinary care team to conduct outreach and provide informal counseling and social support for med adherence.

is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned.