Clm Resltion Rep III, Hosp/Prv

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):Remote Work - New York, Albany, New York, United States of America, 12224Opening:Worker Subtype:RegularTime Type:Full timeScheduled Weekly Hours:40Department:910402 United Business OfficeWork

UR - DayRange:UR URCA 205 HCompensation Range:$20.30 - $27.41The referenced

represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

The Claims Resolution Representative III is responsible for working across the professional fee organization, handling follow-up activities designed to bring all open accounts receivable to successful closure. Responsible for effective claims follow-up on complex, multi-faceted accounts to obtain maximum revenue collection and closure. Responsibilities include, but are not limited to, independent research, claim correction and resubmission, handling payer specific appeal process taking timely and routine action to resolve unpaid claims.

The Claims Resolution Representative III reports to Accounts Receivable Management.

With general direction of the Manager/Supervisor/Lead:Follows department policies and procedures and maintains and exercises comprehensive knowledge of insurance company billing requirements and regulations to research and resolve unpaid accounts receivable, making any corrections in the professional billing system necessary to ensure balance resolution for all assigned URMFG physician services. Follows up on multi-faceted denials through review of remittances (EOBs), insurance correspondence, rejections received thru daily electronic and claims submission, etc.

Research claims, identify problems, and takes appropriate action to assure claim resolution. Responds to all billing-related inquiries from colleagues, departments, patients, and payors in a timely and professional manner. Communicates any missing/incomplete information to providers and department administrative support staff to ensure accurate billing.

Communicates with insurance representatives through telephone calls, payer website, and written communication to ensure accurate processing of claims. Collaborate with appropriate departments to generate a detailed rational for appeals and grievances to the insurance companies. Keeps management informed of changes in billing requirements and rejection or denial codes as they pertain to claim processing and coding.

Escalates system issues preventing claims submission and follow-up for review and resolution. Collaborates with Claim Edit Specialists and Patient Medical Billing Specialists assigned to pre claim WQ’s to identify opportunities for improvement in clean claims rate. May perform other duties as assigned.

MINIMUM EDUCATION & EXPERIENCEAssociate's degree and 2 years of relevant experience requiredOr equivalent combination of education and experiencePreferred:Strong working knowledge of the professional billing software applicationsAbility to type 25 wpm. Excellent problem-solving skills Excellent communication skills Excellent customer service skillsThe University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.

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This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.