Collector

The Biller / Collector is responsible for the follow-up performed on accounts to ensure payment with delay is received from insurance, patients or other payer. Communicates clearly and efficiently by phone and in person with the patient, insurance and staff members. Maintains productivity standards and reports billing issues appropriately.

Obtains updated demographic information and all necessary information needed to comply with insurance billing requirements. Forwards updated information to responsible staff members for computer changes. Operates computer to input follow up notes and retrieve collection and patient information.