Command Center Associate - Health Connections - PT - Night

Status: Non-Exempt A Brief Overview The Stormont Vail Health Command Center is a team working together to ensure that patients receive the right care, in the right setting, at the right time. Team members that work in the Command Center are responsible for health system capacity management including patient access and throughput, staffing resources and communication to internal and external stakeholders. The Command Center Associate is responsible to assist in coordinating transfer into/out of the system, activating teams for critical/complex conditions, and expediting patient throughput.

The position is accountable for a high volume of calls for internal and external stakeholders. Education Qualifications High School Diploma / GED High School Graduate or equivalent Required Bachelor's Degree Preferred Experience Qualifications 1 year Healthcare experience Preferred Skills and Abilities Strong customer focused interpersonal skills (including communication) Attention to detail Ability to work autonomously and be directly accountable Ability to contribute to a positive culture Strong professional telephone etiquette

• Assist House Supervisor / Patient Placement Coordinators with Capacity Management workflows. Assist with the coordination of patient transfers; collecting patient information on condition and diagnosis, obtaining face-sheet, and collecting medical records/images. Serve as a Liaison to provide real-time bed status and updates to referring facilities. Communicate status updates with transferring facilities and update House Supervisors regarding clinical changes. Coordinate transportation for lateral or higher of care transfers (from ED and inpatient departments). Assist with Out-of
• Network transfer workflows. Facilitate Provider to Provider communications. Assist House Supervisor with maintaining appropriate staffing assignments. Expedite patient flow through communication/prioritization of resources (EVS, Facilities, etc). Coordinate delivery of stat medical record request (for requesting facilities). Continuously utilize system data and dashboards for real-time status updates. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Not Patient Facing Remote Work Guidelines Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability Hybrid Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility Physical Demands Balancing: Rarely less than 1 hour Carrying: Occasionally 1
• 3 Hours Climbing (Ladders): Rarely less than 1 hour Climbing (Stairs): Rarely less than 1 hour Crouching: Occasionally 1
• 3 Hours Eye/Hand/Foot Coordination: Occasionally 1
• 3 Hours Feeling: Rarely less than 1 hour Grasping (Fine Motor): Occasionally 1
• 3 Hours Grasping (Gross Hand): Occasionally 1
• 3 Hours Handling: Rarely less than 1 hour Hearing: Rarely less than 1 hour Kneeling: Occasionally 1
• 3 Hours Lifting: Occasionally 1
• 3 Hours up to 50 lbs Pulling: Occasionally 1
• 3 Hours up to 100 lbs Pushing: Rarely less than 1 hour up to 50 lbs Reaching (Forward): Frequently 3
• 5 Hours Reaching (Overhead): Rarely less than 1 hour Repetitive Motions: Frequently 3
• 5 Hours Sitting: Frequently 3
• 5 Hours Standing: Frequently 3
• 5 Hours Stooping: Occasionally 1
• 3 Hours Talking: Continuously greater than 5 hours Walking: Occasionally 1
• 3 Hours Working Conditions Chemical: Rarely less than 1 hour Combative Patients: Rarely less than 1 hour Dusts: Rarely less than 1 hour Electrical: Rarely less than 1 hour Explosive: Rarely less than 1 hour Extreme Temperatures: Rarely less than 1 hour Infectious Diseases: Occasionally 1
• 3 Hours Mechanical: Rarely less than 1 hour Needle Stick: Rarely less than 1 hour Noise/Sounds: Frequently 3
• 5 Hours Other Atmospheric Conditions: Rarely less than 1 hour Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour Radiant Energy: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour Hazards (other): Rarely less than 1 hour Vibration: Rarely less than 1 hour Wet and/or Humid: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.