✓You’ll need

Education

✓High School Diploma/GED.

Qualifications

✓Minimum one (1) year of multi-line telephone experience.

✓Per the National Agreement, current KP Coalition employees have this experience requirement waived.

✓Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence.

✓Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.

✓Must be willing to work in a Labor Management Partnership environment.

✓Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.

✓Must pass typing test of 25WPM.

About the role

Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.

Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required. Essential

Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel. Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service. Receives and routes incoming calls to appropriate stations.

Pages medical center personnel. Responds to callers inquiries concerning patient condition and other requests for information. Announces appropriate and urgent messages.

Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database. Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.

Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel. Performs other related duties as required.

Supervisory

This job has no supervisory responsibilities. Grade 125 Qualifications

Experience Minimum one (1) year of multi-line telephone experience. Per the National Agreement, current KP Coalition employees have this experience requirement waived. Education High School Diploma/GED.

License, Certification, Registration N/A Additional

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence. Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.

Must be willing to work in a Labor Management Partnership environment. Also refer to Position Specifications outlined in the appropriate collective bargaining agreement. Must pass typing test of 25WPM.

N/A Scheduled Weekly Hours: 1

Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 08:01 AM Working Hours End: 05:01 PM Job

Call-in/On-Call Job Type: Standard Employee Status: Regular Worker Location: Onsite Employee Group/Union Affiliation: A01|SEIU|United Healthcare Workers West Job Level: Entry Level Department: Manteca Hospital - MedFac-Communications - 0201

$35.17 - $37.62 / hour Travel: No

Communication Operator

About the role