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- The Community Crisis Center Mobile Crisis Team Supervisor assists the Program Director, Clinical RN Supervisor, and Crisis Center Supervisor in providing leadership and management of the programs of the Community Crisis Center. The Community Crisis Center Mobile Supervisor is responsible and accountable for the coordination of the daily operational and clinical client care activities of the mobile crisis response team. Responsibilities include but are not limited to staff supervision, scheduling, quality improvement, regulatory compliance, writing and implementing mobile care policies, clinical support, and coordination of crisis services to ensure safe, effective, and efficient delivery of mobile behavioral health care through intradepartmental and interdepartmental activities, regulatory compliance and fiscal control of the crisis team and grant administration. The Mobile Team Supervisor may assume departmental leadership responsibilities in the absence of the Program Director. Essential Job Functions
- Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, client safety or job performance.
- Provides direct supervision, leadership, coaching, and performance management for assigned staff: mobile counselors and mobile care coordinators/peer support persons. Will be responsible for adhering to established human resource management policies and procedures. (combined with below)
- Coordinates daily mobile team operations, staffing, scheduling, and workflow to ensure effective delivery of mobile crisis services. Assists with or conducts regular staff meetings and directs the orientation and training of mobile team staff and provides on-going education.
- Responsible for administration of grant and mobile project activities, coordination with SAMHSA, data collections and oversight , and management of community partnerships for a mobile crisis grant reporting.
- Assists with recruitment, orientation, training, professional development, and retention of the mobile team staff. Plans accordingly to meet the benchmarks of the administration of a mobile grant when this is applicable.
- Assists Program Director with the development, implementation and maintenance of mobile crisis care policies, procedures and practices to ensure quality of care and a safe environment for clients/staff. (Quality/Regulatory, Policies & Procedures, Assists with Policy Development)
- Collaborates with providers, community partners, and organizational leadership to promote continuity of care and high-quality outcomes for clients.
- Participates in both short and long term planning for departmental functions and budgetary processes and fiscal control. (Resource Management, Department Planning, Short & Long Term Planning)
- Monitors and ensures compliance with quality and regulatory standards . Prevents, minimizes and/or corrects risks to clients, families, physicians, and other mental health care providers. Investigates unusual occurrences and follows appropriate procedure. (Quality/Regulatory, Regulatory Readiness, Employee Compliance)
- Utilizes process improvement principles to assess and improve the quality of client care. Develops quality initiatives as appropriate based on client satisfaction scores, employee satisfaction scores, regulatory compliance, and/or other issues as identified. (Quality/Regulatory, Operational Excellence, Leads Quality Improvement Initiatives)
- Serves as a clinical resource and consultant to staff while supporting evidence-based behavioral health and mobile crisis care practices.
- Performs other duties as assigned or as needed to meet the needs of the department/organization. Will be cross trained as a mobile crisis counselor and may need to cover mobile crisis shifts during staffing shortages, sick calls, or counselor vacations.
About the role
The Mobile Team Supervisor may assume departmental leadership responsibilities in the absence of the Program Director. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, client safety or job performance.