About NYC Health + Hospitals NYC Health + Hospitals/North Central Bronx (NCB) is a member facility of the New York City Health + Hospitals system, one of eleven acute care facilities within the City of New York. A 215-bed community hospital, NCBH specializes in women’s and children’s services. It also provides Behavioral Health acute and ambulatory care.
Its busy outpatient department has led the way in community-based care delivered in a compassionate and culturally-appropriate manner. It’s Labor and Delivery service safely brings more than 800 babies into the world each year. NCBH is committed to providing safe, high-quality medical care for any and all in need.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Work Shifts Hours per Week: 35
8:00 AM to 4:00 PM Duties & Responsibilities The Community Health Worker (CHW) is a core member of the integrated care team in Pediatric Primary Care, working with patients, parents, and caregivers to address developmental, behavioral, and health-related social needs. Under the direction of a CHW Supervisor and reporting to Pediatrics Primary Care Leadership, the CHW engages children and families through education, care coordination, and community outreach — connecting them to primary and specialty care, behavioral health services, parenting resources, and social supports across New York City.
The CHW serves as a primary point of contact for caregivers, assessing strengths, needs, and barriers to care while helping families navigate systems, build self-management skills, and access community resources that address behavioral and/or social needs such as food insecurity, housing, and transportation. We are seeking a compassionate, community-centered professional with lived experience and cultural knowledge to match the communities we serve.
In this role, you will act as a trusted liaison between families and the healthcare system, helping patients set health goals, navigate services, and access the care and resources they need to thrive. Participate in ongoing education and specialized training to learn and maintain CHW skills Engage and recruit eligible patients and conduct clinical or community-based assessments and interviews to identify their health goals and needs Assess and address health, social and service-related needs of assigned/identified patients and create individualized, patient-centered, goal-directed care plans for each patient Utilize evidence-based engagement strategies, such as motivational interviewing (MI) and problem-solving techniques, to engage and maintain trusting relationships with patients and caregivers, and to assess for and monitor emerging needs for prevention, wellness, medical, and behavioral health care Support and motivate patients to achieve their health goals by coaching them through behavior change and identifying their strengths and community support systems Help patients connect to a primary care provider, specialty care providers, community services and/or mental health services, attend medical appointments, and fill prescriptions Accompany patients during medical appointments and provide in-person support during hospital stays as needed; communicate with their care team to help coordinate care Assess ability of patients to manage their chronic disease(s) and work with care team to connect them to appropriate education and monitoring programs Assist patients with social needs such as food insecurity, housing issues, legal needs, insurance or other health care coverage or transportation and provide referrals and follow-ups, as needed (for example, helping patients fill out benefit applications or escorting them to community organizations to obtain needed services) Educate patients regarding available community services, health services, and patient rights; provide feedback from patients to facility leadership to inform quality improvement efforts Collect and track data to support achievement of patient-centered care plan using assessment tools, surveys, and logs, as appropriate Document each patient encounter in the electronic medical record and use other electronic systems in accordance with established policies and procedures Attend regular team meetings to discuss patient progress and update care plans; communicate with patients’ primary care providers.
Conduct home and community-based visits to assess patient needs specific to the home environment Serve as a liaison between the community and the health system by communicating patient experience to the CHW Supervisor and Program team Report regularly to CHW Supervisor for support and feedback; participate in program improvement efforts
1. Three (3) years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or 2.
Education and/or experience equivalent to 1. above. Completion of an approved six (6) month training program of combined classroom training and on-the-job experience in community liaison work may be substituted for six (6) months of experience. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of thirty (30) semester credits for each year of the experience described above.
However, all persons must have at least one (1) year of the full-time experience described above. Note: Preference will be given to applicants with at least a high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization. Department Preferences Spanish/English Preferred Benefits NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs How To Apply If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.