✓You’ll need

Education

2 years of general college coursework. preferred

Qualifications

✓All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

✓Intermediate computer skills = 70% or above with Excel, Word & 35 wpm.

✓2 years of front of the house or guest service-related experience.

Intermediate user of MS Outlook. Knowledge of basic medical terminology and hospital services. Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. preferred

Service experience at four diamond property or higher within less than 24 months of hire. preferred

About the role

Serves as a greeter, screener, and navigator to those attempting to enter the hospital and a conduit for patients to the admitting staff or the relevant service line. Contributes to the guest experience by helping create and/or working within service enhancement programs such as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, Loan Out Program, etc.

Santa Barbara Cottage Hospital seeks a Concierge for their Customer Care department responsible for promoting an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests. Serves as a greeter, screener, and navigator to those attempting to enter the hospital and a conduit for patients to the admitting staff or the relevant service line. Contributes to the guest experience by helping create and/or working within service enhancement programs such as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, Loan Out Program, etc.

Qualifications All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Preferred: 2 years of general college coursework. Technical

Minimum: Intermediate computer skills = 70% or above with Excel, Word & 35 wpm. Preferred: Intermediate user of MS Outlook. Knowledge of basic medical terminology and hospital services.

Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills. Years of Related Work

Minimum: 2 years of front of the house or guest service-related experience. Preferred: Service experience at four diamond property or higher within less than 24 months of hire.

Evening shift