You’ll need
Education
✓Completion of high school or basic education equivalency required.
Medical or business office education or training desired preferred
Qualifications
✓Two or more years related experience in medical terminology and/or in a call center environment
✓Ability to attain goals in a fast-paced, dynamic environment
✓Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
✓Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
✓Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm
✓Prior experience in working collaboratively with other functional leaders to drive action plans.
✓Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
✓Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
✓Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
✓Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
✓Ability to type at least 40 WPM
Bilingual in English/Spanish a plus preferred
Benefits
Competitive compensationHealth, dental, vision, life and disability insurancePre-tax healthcare and dependent care flexible spending accountsLife insurance
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About the role
Process new referrals that arrive by telephone, email, fax and website inquiries, in the manner best fitting the needs of the referral source.