Coordinator, Assessment

$20.56 - $27.75 Assesses the needs of walk‑in and telephone callers, schedules initial psychiatric assessments, triages patients to appropriate services, responds to treatment inquiries, and facilitates a smooth transition into the admission process.

Assess walk‑in and phone callers to determine appropriate services or referrals and schedule initial psychiatric assessments for individuals seeking treatment for substance abuse, dual diagnosis, or emotional disorders. Answer inquiry calls regarding treatment and facility services, present treatment options, document calls, and set appointments for callers seeking treatment. Collaborate with business office staff to ensure an efficient admission process and refer or triage patients to other treatment sources when appropriate.

Provide clerical support to the Care Coordination Manager and team, including data entry into the electronic record system. Maintain an appropriate stock of forms and supplies to support the Care Coordination Department. Check in patient belongings, process consent forms, and coordinate admission paperwork.

Schedule assessment appointments, orient patients to units and outpatient programs, assist with discharges, and send documentation to referral sources within required timeframes. Perform other duties as assigned. Additional Information Reports to: Director of Assessment FLSA Status: Non‑exempt Requires strong customer service and triage skills to manage inquiries and coordinate admissions.

Knowledge, Skills & Abilities

High School Diploma or GED preferred.

Previous experience in a psychiatric health‑care facility with chemical dependency, dual diagnosis, psychiatric, or geriatric patients preferred; strong clinical assessment skills required.

CPR and de‑escalation certification required within 30 days of hire.

Full time · Day shift