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Goshen Health · Goshen Hospital · Goshen, IN

Customer Experience Specialist

TypeFull time
ScheduleMon–Fri · Days
Experience3-5 yrs
EducationBachelor's
PostedSep 21
✓You’ll need
Certifications
CSHRM certification within 18 months of hire. preferred
Education
✓Bachelor degree in clinical specialty such as nursing, social work, or other clinical areas.
Qualifications
✓Three to five years of experience in a health care organization. Requires strong written and verbal skills, ability to prioritize multiple projects. Computer knowledge of Microsoft tools such as Outlook, Excel, Word and Power Point.
✓Demonstrated ability to work effectively with other health professionals at all levels of a health care organization.
Leading DIGs, RIEs and projects within Goshen Health’s TUL system. preferred
2 years or more in health care leadership role preferred
Experience with EMRs and risk reporting software. preferred
Goshen Health
111open roles
1professional role open at this facility
103beds at this facility
All 111 Goshen Health jobs
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✓You’ll need
Certifications
CSHRM certification within 18 months of hire. preferred
Education
✓Bachelor degree in clinical specialty such as nursing, social work, or other clinical areas.
Qualifications
✓Three to five years of experience in a health care organization. Requires strong written and verbal skills, ability to prioritize multiple projects. Computer knowledge of Microsoft tools such as Outlook, Excel, Word and Power Point.
✓Demonstrated ability to work effectively with other health professionals at all levels of a health care organization.
Leading DIGs, RIEs and projects within Goshen Health’s TUL system. preferred
2 years or more in health care leadership role preferred
Experience with EMRs and risk reporting software. preferred
Goshen Health
111open roles
1professional role open at this facility
103beds at this facility
All 111 Goshen Health jobs
Want the next professional job in Indiana by email?
Weekly, free, unsubscribe with one click.

Full employer posting

The Customer Experience Specialist is responsible for fostering high levels of customer service by coordinating information provided by patients and their families. The Specialist will seek to provide timely and accurate information to patients, their families and organization leadership. The Specialist provides assistance with performance process improvement initiatives of the health system, monitoring performance indicators and analyzing data to determine patterns and trends.

The Specialist coordinates ongoing development and implementation process improvement methods and systems to improve service, based on results of the patient satisfaction measures. The Specialist will provide leadership to the Service Recovery process. Position Qualifications Minimum

Bachelor degree in clinical specialty such as nursing, social work, or other clinical areas. Minimum

Three to five years of experience in a health care organization. Requires strong written and verbal skills, ability to prioritize multiple projects. Computer knowledge of Microsoft tools such as Outlook, Excel, Word and Power Point.

Demonstrated ability to work effectively with other health professionals at all levels of a health care organization. Preferred

Leading DIGs, RIEs and projects within Goshen Health’s TUL system. 2 years or more in health care leadership role, Experience with EMRs and risk reporting software. Certifications Preferred: CSHRM certification within 18 months of hire.

Days shift · Mon-Fri, 0730-1600

About the role

The Customer Experience Specialist is responsible for fostering high levels of customer service by coordinating information provided by patients and their families. The Specialist will seek to provide timely and accurate information to patients, their families and organization leadership.