Full employer posting
"Penn Highlands Healthcare has been awarded on the Forbes list of Best-in-State Employers 2022. This prestigious award is presented by Forbes and Statistica Inc., the world leading statistics portal and industry ranking provider."
Customer Service Assistant will function as a member of the Customer Service team to manage all referrals for home health and hospice from a variety of sources including: email, phone, fax, Ensocare, Careport, and other Referral Management Systems (RMS). The CS Assistant will review all referrals to assess basic eligibility for HH and Hospice and to ensure completeness. He/She will perform data entry of referral into the PHH at Home EMR, with oversight by licensed nursing personnel (LPN CS Specialist or CS Supervisor).
Qualifications
High School Diploma or GED Required. Required Experience/Skills
Six months to one year relevant medical experience and/or training or a combination of both.
General computer knowledge including Microsoft Office Products. Strong organizational skills. Excellent verbal and written communication skills.
Exceptional interpersonal skills. Excellent telephone etiquette. Preferred Experience/Skills Preferred
Home health or hospice experience preferred WHAT WE OFFER: Professional Development Supportive and Experienced Peers
Medical, Dental, and Vision Paid Time Off Travel reimbursement 25% discount on services at all Penn Highlands Healthcare facilities"
About the role
Customer Service Assistant will function as a member of the Customer Service team to manage all referrals for home health and hospice from a variety of sources including: email, phone, fax, Ensocare, Careport, and other Referral Management Systems (RMS). The CS Assistant will review all referrals to assess basic eligibility for HH and Hospice and to ensure completeness.