Full employer posting
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Customer Service Rep Position Details: Facility: Durable Medical Equipment - Home Care Location: Largo, FL Status: Full Time, Hourly Shift Hours: Varies Weekend Work: Occasional On Call: No Customer Service Rep
Responsible for entering new referrals and updates all existing patient information including demographics, insurance and benefit information. Verify insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans. Securing authorization for services provided by BayCare HomeCare from the payers.
Answer telephones promptly and courteously. Responding to emails and voicemails promptly. Responsible for selecting the appropriate equipment completing a work order and creating a delivery ticket including securing all required information to provide quality service and an accurate bill.
Responsible for accurate ICD9 coding, HCPCs, and medical terminology. Assist patients by troubleshooting BayCare HomeCare equipment over the telephone. Understand and basic use of right fax utility.
High School Graduate or Equivalent GED
1 year of related Customer Service experience BayCare offers a competitive total reward package including: Benefits (Health, Dental, Vision) Paid time off Tuition reimbursement 401k match and additional yearly contribution Yearly performance appraisals and team award bonus Community discounts and more AND the Chance to be part of an amazing team and a great place to work! Equal Opportunity Employer Veterans/Disabled
About the role
Responsible for accurate ICD9 coding, HCPCs, and medical terminology. Assist patients by troubleshooting BayCare HomeCare equipment over the telephone.