You’ll need
Education
✓High school diploma or equivalent.
Qualifications
✓Previous customer service experience.
✓Strong communication, computer, organizational, and problem-solving skills.
✓Ability to handle sensitive financial conversations with empathy, discretion, and professionalism.
✓Strong communication and customer service skills when working with patients, colleagues, insurance representatives, and other customers.
✓Strong organizational, problem-solving, and time-management skills with attention to detail and accuracy.
✓Ability to prioritize multiple responsibilities, work independently, and collaborate effectively as part of a team in a fast-paced environment.
✓Proficiency with computers and electronic systems, including Microsoft Office, Outlook, Excel, Epic, or other applicable electronic medical record and revenue cycle systems.
✓Ability to accurately research, document, and retrieve patient and account information within applicable systems.
✓Healthcare, medical billing, Patient Financial Services, registration, or collections experience.
✓Knowledge of medical terminology, insurance terminology, and healthcare revenue cycle processes.
Benefits
Medical, dental and visionLife and disability insuranceWellness and mental health resources