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Welcome to Montage Health’s application process!
The Customer Service Representative reports to the Customer Service Supervisor. Responsibilities include, but not limited to: answer calls to Customer Service Line; respond to incoming correspondence (e.g., email, fax, mail); support all patients who "walk in"; place outbound calls to resolve patient balances or address billing concerns; process payments, including setting up payment plans and providing statements; update demographics/insurance information; process charity/discounted care applications; and refer accounts to collections or bad debt.
May perform other duties as assigned by the Customer Service Supervisor or a manager.
Proven ability to quickly comprehend and retain new techniques and concepts, adapt readily to change; effective verbal and written communication skills; ability to read, comprehend and follow written and verbal instructions; experience with computers and working knowledge of standard office equipment; ability to maintain concentration and a positive professional demeanor in a demanding environment with potential for conflict; proven ability to discuss financial matters with patients and/or their representatives; two-year self pay billing collection experience, and one year medical billing experience; knowledge of basic accounting principles and medical terminology; experience with and working knowledge of computer based accounts receivable/payable systems; excellent telephone skills; basic experience with Microsoft Word and Excel; well-groomed in appearance.
Preferences: Customer service skills; working with the public in person or on the phone in a medical setting; demonstrates an understanding of collection law; knowledge of Medicare, Medi-Cal, and third-party payer reimbursement principles and Spanish Speaking.
High school graduate or GED required. Relevant coursework above and beyond high school is preferred. Equal Opportunity Employer #LI-DNI Assigned Work Hours: Full time (1.0 FTE) Monday - Friday, 8:30 a.m. - 5:00 p..m.
Position Type: Regular
(based on years of applicable experience): $32.24 to $43.14 The hours employees work determine when a shift differential is paid. Hourly Evening Shift Differential: $2.17 Hourly Night Shift Differential: $3.26
About the role
The Customer Service Representative reports to the Customer Service Supervisor. Responsibilities include, but not limited to: answer calls to Customer Service Line; respond to incoming correspondence (e.g.