What We OfferCustomer Service RepresentativeRemoteMonday - Friday9-6PM What You'll DoAs a customer service representative, you’ll serve as the first point of contact for our customers. In this role, you’ll manage incoming calls with professionalism, assist callers with their needs, route calls efficiently, and process payments securely. What We're Looking ForKey
Answer high-volume incoming calls promptly and courteously. Direct calls to the appropriate departments or team members. Process payments over the phone with accuracy and attention to security.
Deliver excellent customer service while effectively managing multiple calls. Other duties as assignedEducation: High school or GED, required.
Minimum two years of experience in patient/customer service, required. Minimum two years of healthcare/medical office experience, preferred. Additional
Bilingual. Additional Skills/Requirements (preferred): Analytical and problem-solving skillsStrong organizational skills with the ability to multi-task and follow through on outstanding issuesStrong computer skills with knowledge of MS Word, MS Excel, Outlook, and MS Teams. Excellent interpersonal skills with the ability to communicate effectively both orally and in writing.
Speak clearly and concisely with a pleasant telephone voice, while navigating a computer. Ability to work well with others - strong teamwork skillsMust be flexible and able to function in a work environment where work and schedules may change to meet the needs of the patient. Demonstrated ability to work well with customers and deliver excellent customer service.
Ability to control and manage a phone callBi-lingual preferredKnowledge of Novant Health billing Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.
Job Opening ID 174627