Customer Specialist I HME

Job Overview Join a supportive, fast-paced, and collaborative team that plays an important role in helping patients access the care, equipment, and services they need. As a Customer Service Specialist I, you are a key connection point between patients, physician offices, hospitals, and internal teams. Your work ensures that all necessary patient information, insurance requirements, and documentation are accurately collected and processed so care can move forward without delay.

This role is ideal for someone who enjoys organization, problem-solving, and helping others through clear and professional communication. You will work in a dynamic environment where accuracy, teamwork, and customer service directly support positive patient outcomes. We value a workplace that is engaging, supportive, and growth-focused.

Team members are encouraged to learn new skills, take on new responsibilities, and build long-term careers in healthcare operations. What You’ll Do In this role, you will manage a variety of important administrative, insurance, and operational tasks: Obtain and verify patient demographics and required chart notes from referral systems, physician offices, and hospital partners Communicate effectively using phone, email, and other digital communication platforms Perform insurance verification and obtain prior authorizations as required Process daily point-of-sale transactions and complete accurate reconciliations Maintain accurate records and documentation across systems Monitor, maintain, and order inventory as needed to ensure appropriate supply levels Create, manage, and track purchase orders to support operational needs Collaborate with internal teams to ensure timely and accurate processing of patient-related requests Support additional administrative duties and special projects as assigned What We’re Looking For Required: High school diploma or GED Basic computer skills and ability to use standard office systems and applications Equivalent combination of education and experience considered Preferred: 1 year of related experience (or equivalent combination of education and training) Experience in healthcare, insurance verification, billing, pharmacy, or data processing Familiarity with medical terminology Strong attention to detail and communication skills Ability to manage multiple priorities in a fast-paced environment

Us A meaningful role supporting patients and healthcare providers every day A team-oriented environment where collaboration and support are part of the culture Opportunities to learn new systems, expand responsibilities, and grow your career in healthcare operations Exposure to multiple areas including customer service, insurance, inventory, and purchasing A workplace that values accuracy, teamwork, and continuous improvement A culture that is supportive, engaging, and focused on long-term employee growth