You’ll need
Education
✓High School diploma or GED required.
Bachelor's degree preferred.
Qualifications
✓0-1 years related work experience required.
✓Experience in medical terminology.
✓Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
✓Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
✓Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
✓Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
✓Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
✓Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
✓Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
✓Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
✓Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Benefits
Shift differentials
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About the role
Our Transplant Institute team is a multidisciplinary group of experts who are committed to compassionate patient involvement throughout the entire transplant process: the initial evaluation, pre-transplant care, transplant surgery and follow-up care.