Delivery /Service Tech

Schedule Details/Additional Information: Work 10A-6:30P M-F including some weeknight oncall shifts (rotating) and a Fri 5p- Mon 8a rotating weekend (currently every 5th weekend).

$21.85 - $32.80 Major

• Monitors equipment records/reports to determine when durable medical equipment is due for preventative maintenance and performs preventative maintenance and any necessary repairs on medical equipment. Provides cleaning, repairs, bagging and tagging to all durable medical equipment.
• Completes all necessary reports including preventative maintenance and repair records. Reports any equipment failure to the Supervisor.
• Pulls all equipment and supply orders for daily deliveries and deliver, sets up and picks up equipment from acute care sites or patient homes. Performs delivery and setups as required and educates patients/customers on the use of the equipment.
• Thoroughly cleans returned equipment per policy in a complete and timely basis and conducts an inspection and needed repair of equipment. Tags and bags equipment and completes inventory records.
• Informs appropriate staff of any information pertaining to patient health and file status changes.
• Handles customer questions and complaints regarding equipment, delivery, quality of products for areas of responsibility, etc..
• Provides assistance to field staff regarding questions.
• Stocks and maintains vehicle inventory. Licensure, Registration, and/or Certification Required:
• A valid driver’s license issued by the Division of Motor Vehicles. Education Required:
• High School Diploma or GED equivalent Experience Required: Three years of HME experience or warehouse, shipping and receiving, and forklift driving. Knowledge, Skills & Abilities Required:
• Previous work experience dealing with customers, patients, or the general public.
• Ability to use tact, discretion, and good customer service skills to be able to interact with customers and patients. Must be able to verbally explain the operation of the equipment.
• Must be dependable, able to work independently, handle interruptions, and follow directions. Must be able to maintain accurate records and maintenance systems.
• Must possess and provide proof of a valid Illinois or Wisconsin Driver’s License and a registered, functional car with adequate insurance coverage. Physical Requirements and Working Conditions:
• Must have manual dexterity to operate a variety of office and business equipment.
• Must be able to sit, stand and walk for prolonged periods in order to analyze and prepare information.
• Must have the physical agility to move about in confined spaces, including bending, kneeling, squatting and occasionally reaching one or both arms over the head.
• Must be able to lift, push or pull 75 lbs.
• Must be able to maneuver up to 122 lbs on a dolly up and down ramp and/or stairs as needed.
• Must be able to speak and hear clearly to be able to communicate with people in person or over the telephone.
• Subject to occasional temperature and road fluctuations during required business travel or during warehouse/dock work.
• Subject to exposure to chemical and hazardous waste and communicable disease. This

indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed

based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care.

Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs.

Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.