Digital Support Specialist - Hybrid

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology.

It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference The Digital Support Specialist is a dual-function expert responsible for end-user training and clinical and non-clinical application support, with a strong focus on Epic systems. This role provides hands-on technical support, delivers engaging training, and helps caregivers successfully adopt and optimize applications within their day-to-day workflows. The Digital Support Specialist partners closely with IT, training, clinical, and operational teams and supports caregivers across Inpatient, Ambulatory, and Behavioral Health environments.

Locations & Travel: This position requires travel to Community Health Network sites as needed to provide onsite training, application support, go-live assistance, rounding, and other technology support. Primary locations and support areas include: Community Hospital Anderson Community Hospital Westfield Community Hospitals North, East, and South Inpatient care Ambulatory care Behavioral Health Candidates should be comfortable traveling between Community Health Network locations based on operational and caregiver support needs.

Key

Coaching & Engagement Deliver virtual coaching and real-time support to end users. Lead onsite training events. Analyze system data to identify optimization opportunities.

Document and share caregiver feedback for continuous improvement. Content Development & Collaboration Partner with Principal and Technical Trainers to ensure content accuracy. Observe workflows and suggest curriculum updates.

Test and validate lesson plans in training environments. Identify and report build/workflow inconsistencies. Epic Credentialing & Application Support Credential in multiple Epic applications as needed.

Provide at-the-elbow support during go-lives, upgrades, and rounding. Offer workflow enhancement and general IT support. Training Delivery & Facilitation Facilitate engaging classroom and virtual training sessions.

Prepare materials and follow standard operating procedures. Foster a collaborative learning environment and adapt teaching methods to learner needs. Exceptional Skills and Qualifications Successful candidates will demonstrate strong collaboration, communication, troubleshooting, and customer service skills, along with a positive and adaptable approach to problem-solving.

A bachelor’s degree is required. A combination of education and relevant experience may be considered in lieu of a degree. Minimum of two (2) years of healthcare and/or relevant IT training experience required.

Strong instruction, facilitation, and presentation skills. Strong understanding of clinical workflows. Effective troubleshooting and communication abilities.

Ability to work effectively with clinical, operational, and technical teams. Ability and willingness to travel to Community Health Network locations based on business and support needs. Passion for continuous learning, caregiver support, and process improvement.

Why Community? At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience.

We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community. Caring people apply here.