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Responsibilities Responsible for providing leadership and direction for service lines within the IS Technical Services teams. This position is responsible for the design, evaluation, project planning, implementation and support of Piedmont Healthcare infrastructure for the networking, server, and storage service lines. Primary focus/responsibility is to direct and manage work and operations of the Network and Infrastructure Teams that provides services to every Piedmont Healthcare facility.
Directs the Manager of Networking and Manager of IT Infrastructure and leads with the duties of managing the daily operations of the staff involved in providing administration of IT infrastructure including wireless networks, WAN, LAN, switch/route, network and server virtualization (VMWare NSX), public cloud, firewalls, cabling infrastructure, construction projects, web filters, storage, compute, equipment and environments.
Accountable to execute and deliver on strategy and metrics within span of control and provides input into strategy development as appropriate. Responsible for managing contracts with multiple vendors, life cycles of Infrastructure, Infrastructure applications, devices, requests for proposals, capacity, response time, Network up time, redundant backup designs, performance and quality.
Develops, implements and maintains IS Network Infrastructure strategic plans and projects that align with and enhance PHC business strategies. Directs and guides the IS Infrastructure and Networking groups to achieve selection, implementation and maintenance of the highest quality for the System. Selects, implements, and maintains Infrastructure components of the IS tactical plans.
Plans, organizes, directs and controls infrastructure, including enhancement and maintenance projects in conjunction with customer requirements. Develops, implements, updates and maintains Infrastructure policies, standards, and procedures where appropriate to improve quality and productivity. Provides overall management of the IS Infrastructure and Networking teams.
Works with Executive Director to review and prepare annual IS Networking and Infrastructure Capital and Operating budgets and business plan. Works closely with IS Information Security department in the development and adherence of IS Security standards to ensure our networks are secure. Works with PHC leadership in selection, design, implementation and administration for specific service line Infrastructure for Piedmont Healthcare Systems, including Infrastructure configuration, integration, reporting and design and execution of operational support.
Works with other IS management representatives to establish and coordinate department standards and priorities. Develops goals and mentors staff as appropriate. Monitors key performance indicators and metrics.
Provides consultative, technical and decision making support to leadership regarding information system projects and operational improvements or initiatives. Establishes and maintains the information services customer business relationship. Develops, implements, manages and reports on IS service level agreements.
Fulfills the role of a subject matter resource for staff and teams. Performs other duties as assigned. Qualifications Education Bachelor’s Degree in computer technology or science, business administration, or a closely related field required Master’s Degree in one of the areas listed above preferred Work Experience 7 years of IS Management experience including progressively responsible work experience providing computer-based support in the areas of computer networking (LAN, WAN and wireless), switching cabling infrastructure, web filtering, compute, storage, public cloud as well as leading and / or managing complex computer networks required Cisco, Microsoft Azure, Amazon AWS, VMWare NSX certifications or a solid working knowledge and subject matter expertise in the areas that must be supported is required A leader who identifies opportunities for improved customer value and building collegial relationships to achieve outcomes is required Experience in a multi-facility healthcare environment is preferred Licenses and Certifications Certification in ITIL methodologies preferred Business Unit : Company Name Piedmont Healthcare Corporate