Director, Patient Care Services (MHO)

• Reports to the Executive Director or Vice President. Is responsible for the around-the-clock management and direction of the patient care area. Coordinates the efforts of staff, ensures the provision of quality, cost-effective care and manages the clinical and financial performance of the patient care area. MISSION, VALUES AND SERVICE GOALS
• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. RESPONSIBILITIES Oversees the around-the-clock coordination of patient care operations by:
• Developing the vision and strategy through the formation and implementation of goals and objectives.
• Assessing, evaluating and ensuring the effectiveness and adequacy of staffing plans and operations; also appraising the results of programs and services and recommending and implementing changes as required.
• Preparing the annual capital and operating budget. Monitoring the monthly financial reports and initiating appropriate actions and reports.
• Maintaining compliance with all legal requirements of licensure, accreditation, etc.; also reviewing and acting upon the reports of authorized inspecting agencies and ensuring administrative and corporate policies and decisions are implemented.
• Interpreting, enforcing and supporting hospital policies, procedures, protocols and the terms and conditions of the Union bargaining agreement. Maintains the continuing high quality of clinical and customer services by:
• Developing and implementing clinical and service quality standards, monitoring performance on the standards and initiating corrective action as required.
• Participating in both service line and designated patient care area quality improvement activities.
• Authorizing the hiring, orienting, training, assigning of work, evaluating, counseling or discharging of staff assigned to the patient care area. Conducting interviews, investigating and making referrals as appropriate.
• Ensuring the competency of staff by actively overseeing orientation and ongoing education.
• Ensuring that the patient care environment and equipment are safe, clean and orderly and collaborating with appropriate departments for maintenance, replacement, repairs and/or other needs.
• Investigating and documenting all personnel issues thoroughly, recommending and executing disciplinary action when indicated.
• Facilitating collaborative relationships among disciplines/departments to ensure effective, quality patient care delivery. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
• Completing other job-related assignments and special projects as directed.
• Working collaboratively with Medical Staff and Hospital Administration to provide for effective utilization management.
• Participating in nursing, hospital and/or community committees and activities relating to nursing practice. LEADERSHIP COMPETENCIES
• Drives Results – Consistently achieving results, even under tough circumstances.
• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department-specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification and registration in good standing throughout the fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required. QUALIFICATIONS Education and Experience
• Master of Science degree in Nursing or other related field is required.
• Must be licensed as a Registered Nurse in the State of Indiana.
• A minimum of 2 to 5 years of job-related experience is required.
• Management/supervisory experience is also required. Knowledge and Skills
• Requires the ability to develop and utilize coaching and facilitation skills.
• Requires highly developed business and human resource skills.
• Requires excellent communication and interpersonal skills.
• Requires a very high level of leadership skills necessary to effectively plan, organize, staff, direct and evaluate the healthcare and management activities of assigned areas.
• Demonstrates sound problem-solving and decision-making abilities.
• Demonstrates a proactive, results-oriented approach to management. Working Conditions
• Requires schedule flexibility due to the department’s 24-hour-per-day, 7-day-per-week operation.
• Works in an office and patient care or clinical environment involving contact with Medical Staff, Hospital Managers, departmental staff and managers, patients, families and community agencies. Physical Demands
• Requires the physical ability and stamina to perform the essential functions of the position.

Day shift · 8:00-5:00