About NYC Health + Hospitals NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services.
Our diverse workforce is uniquely focused on empowering New Yorkers. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Work Shifts 9:00 A. M – 5:00 P. M Duties & Responsibilities SUMMARY OF ESSENTIAL DUTIES AND
Partners in the identification and development of new business initiatives and opportunities consistent with the mission and strategic direction of the Health System under the direction of Leadership. Define aim, objective, metrics, and process measures to implement management controls and reporting procedures to ensure that the department has up to date situational awareness of all core issues and operating data pertinent to sound decision making.
Responsible for the coordination of the Business Operations Office and select Corporate Pharmacy Operations consistent with the programs developed that optimize best practices of patient care. Leads and trains developing Sr. Project Managers on performance Improvement techniques including assisting with strategic planning of initiatives focused on Health System priorities.
Leads project teams and attends high level meetings, providing project management of system wide projects related to the business operations and improvement of the quality outcomes of the member hospitals of New York City Health and Hospitals under direction of the Deputy Chief, Business Operations. Identifies major phases, implementation sub-steps, key stakeholders, timelines, resource needs, and potential obstacles for each project to build a comprehensive project plan.
Utilizes standard project management tools and summary documents to track and communicate status of projects. Provides direction and support to the project team ensuring the team is informed of all project changes, decisions, etc. that may affect the success of the project. Establishes and maintains collaborative relationships within the system in order to obtain information and content from providers and colleagues to foster successful project completion.
Support short and long term operational/strategic business activities - by developing, enhancing and maintaining project information and models. Also develop and implement effective/strategic business solutions through research and analysis of data and business processes. Develops and manages best-practices and tools for performance improvement plan execution and management.
Identifies and manages performance improvement dependencies and critical path issues. Serve as an operational resource for internal team members for expedited problem identification and resolution, provision of project-specific updates, and team interactions and deadlines. Coordinates project site monitoring activities, and may participate in site monitoring associated with initiation, interim, close out, and audit visits as required.
Adhere and assists with business operations and project specific quality documents (for example: SOPs, work plans/practices, training guides). Provides adjunct analyses of the business processes related to a project in order to inform the project plan and assist the Deputy Chief, Business Operations with information to make decisions to move the project to successful implementation. Serves as the liaison by understanding and interpreting business requirements, mapping process models, designing technical solutions to satisfy requirements, and completing formal system piloting.
Support the Deputy Chief, Business Operations to achieve project goals for submission and approvals, facility initiation, source document verification, data monitoring, ownership and accountability, and facility/site closure.
1. Baccalaureate degree from an accredited college or university in Business Administration, Computer Science, Management or other related discipline from an accredited college or university; and six (6) years of satisfactory, full-time paid responsible experience in information processing, program management, systems development or related activity in a large governmental agency, hospital or health care facility, or hospital-related business firm, three (3) years of which must have been in a managerial capacity; or 2.
Master’s degree from an accredited college or university in disciplines, as listed in “1” above, and five (5) years of experience, as described in #2 above, one (1) year of which must have been in a managerial capacity; or 3. A satisfactory equivalent combination of education and experience. Department Preferences Lean Six Sigma preferred Ability to coordinate or manage multiple projects across the Health System.
Excellent planning and problem-solving skills. Excellent communication skills and ability to communicate effectively with all levels of the organization. Ability to travel up to 20%, based on project needs.
Proficiency with Microsoft Visio, Project, Excel, Word and standard computer programs required. A highly-motivated and meticulous individual with excellent problem-solving and communication skills to join a fast-paced, growth-oriented work environment in a cutting-edge field of business transformation Benefits NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs How To Apply If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.