Director, Service Line (CVI) - Ambulatory Administration - Full Time 8 Hour Days (Exempt) (Non-Union)

The Service Line Director (CVI) is responsible for the strategic, operational, and financial oversight of a service line across Keck Medicine of USC, and community practices. This role provides leadership for operational budgets, program planning, and the effective allocation of human and material resources. The Service Line Director ensures the development, implementation, and consistent application of patient care standards across the service line, maintaining compliance with policies, procedures, and professional practice standards while delivering efficient, high-quality, and cost-effective care.

Using data and performance metrics, the Service Line Director drives access, growth, cost management, and operational efficiency, and leads process improvement initiatives, system implementations, and facility projects aligned with Keck Medicine of USC's goals. Key responsibilities include supporting practice growth and new service opportunities and ensuring sound financial stewardship. The Service Line Director mentors and supports managers and directors, effectively delegates responsibilities, and fosters a collaborative, high-performing leadership culture.

As an active member of the leadership team, the Service Line Director communicates regularly with senior leadership, department administrators, division chiefs, and Department Chairs to ensure alignment, transparency, and shared accountability for service line performance. The Service Line Director provides strategic, clinical, and operational leadership for the health system's cardiovascular services, ensuring integrated, high-quality care across inpatient, outpatient, surgical, procedural, and ancillary settings.

This role drives service line growth, access, and performance through data-driven decision-making, financial stewardship, and standardization of care models, while advancing quality, safety, patient experience, and outcomes. The leader partners closely with physician leadership to align clinical strategy, research, education, and innovation with system priorities, and oversees program development, resource allocation, and operational efficiency across multiple sites of care.

As a key member of the health system leadership team, the Service Line Director fosters collaboration, advances new service offerings and technologies, strengthens referral networks, and positions the organization as a destination center for comprehensive cardiovascular health care.

• Operations, Growth and Management
• Provide operational leadership for ambulatory practices, supporting shared governance and ensuring high-quality, coordinated, and patient-centered care delivery.
• Partner with executive, clinical, and physician leadership to align care models, policies, and procedures with organizational standards and regulatory requirements.
• Oversee access and clinic operations, including scheduling, staffing models, room utilization, and patient flow, to optimize provider productivity and patient experience.
• Coordinate nursing services and staffing plans, including contingency planning, to ensure safe, efficient, and compliant clinic operations.
• Monitor and manage space, equipment, and resource utilization; collaborate with Facilities and Clinical Engineering to ensure operational readiness.
• Support practice growth through space planning, facility expansion, acquisitions, and integration initiatives, including participation in due diligence and transition planning.
• Maintain effective communication and serve as a liaison between ambulatory services, department leadership, and medical group partners to ensure alignment and continuity of care. Financial
• Lead development and ongoing management of annual operating budgets, analyzing variances and leveraging financial data to improve care delivery efficiency.
• Partner with clinic leadership and finance teams to develop site-specific budgets and ensure alignment with organizational policies and standards.
• Oversee expenses, payroll, and financial reporting processes to ensure compliance with HR, regulatory, and financial policies, providing guidance and training as needed.
• Ensure timely and accurate charge capture, collections, and on-site cashiering controls, including appropriate separation of duties and reconciliation practices. Leadership
• Promotes effective communication and collaborative working relationships amongst the service line, physicians,and departments. Ensure open lines of communication amongst the staff, physicians, and other departments. Serves as a coach and mentor.
• Responsible for identifying and implementing cross-training and changes in staff design and task distribution which promotes a more effective method of service delivery, ensuring that the care is safe, legal and is customer service oriented. Facilitates the training of staff and physicians and assure we optimize the use of software platforms and digital technologies Human Resources
• Works with Human Resources to ensure that a workable staffing plan is in place for areas reporting to his/her position so that the areas remain able to delivery good care.
• Responsible for selecting and retaining qualified clinical and administrative staff to carry out the service lines goals in accordance with USC Care Medical Group philosophy and the organizational objectives.
• Ensures management staff understand basic wage and hour laws, federal and state local laws and regulations and work with human resources to ensure compliance. Provide support and training to leaders regarding union contracts.
• Work with USC Care Medical group in understanding staffing needs of organization; responsible for all employee activity such as hiring, promotions, performance evaluations, compensation and performance management.
• Conduct regular meetings with leadership team and participate in appropriate huddles Business Development
• Responsible for business development activities for the service line including hospital collaborations, physician outreach, continuing medical education programs and community outreach.
• Oversees existing and potential joint ventures or partnerships within the service line.
• Ensures the implementation of strategic business plans that aligns with the service line’s vision, strategic plans, and goals and monitors performance. Quality
• Ensure compliance with quality, regulatory, and financial metrics (e.g., TJC, MIPS), including oversight of registration, billing, documentation, and audit readiness.
• Policies and procedures are in place to support scope of services. Ensure that each area meets standards of conduct. Coordinate audit reviews, data collection and reporting per organizational policy.
• Oversee quality activities working directly with lead clinical team and USC Care Chief Nursing officer; assure timely reports and follow-up.
• Displays understanding of governing regulations, Title 22, and JCAHO requirements, defining and maintaining the standards of practice while ensuring consistency with the hospital standards. Contributes to the development and implementation of performance improvement program which complies with JCAHO, Title 22, and other applicable regulatory agencies. Perform other duties as assigned. Required

Req Bachelor’s Degree In related field. Req 5-7 years Operational experience in a healthcare facility preferably with a blend of outpatient and inpatient or ancillary experience. Req Proficient in MS Office, Outlook and HRMS System.

Req Proficient verbal and written communication skills. Req Capable of communicating with all levels of employee-administrative to staff. Req Critical thinking skills.

Req Able to function independently and as a member of a team. Req Excellent analytical, problem-solving, planning and evaluation skills.

Pref Master’s degree In related field in progress or completed. Pref 3 years Operational oversight or experience in cardiovascular service line (e.g. cath lab, cardiology, cardiac surgery, etc.) Required Licenses/Certifications: ​ Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC.

This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models.

By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries. The annual base salary range for this position is $138,445.00 - $228,434.00.

When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.

Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu .

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