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About NYC Health + Hospitals NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services.
Our diverse workforce is uniquely focused on empowering New Yorkers. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
About NYC Health + Hospitals NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services.
Our diverse workforce is uniquely focused on empowering New Yorkers. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Work Shifts Hours per Week: 35
9:00 AM - 5:00 PM
Monday-Friday Duties & Responsibilities Purpose of Position : Under general direction, with latitude for independent judgment and initiative, is responsible for the development and implementation of training programs to enhance staff competency in delivering services that are patient-centered, culturally sensitive, and in line with the System’s ICARE principles.
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1. Design, develops, and implements training programs, including mandatory trainings, seminars, and workshops ensuring alignment with organizational goals, regulatory standards, and best practices. 2. Develops and implements career ladder training and educational programs in collaboration with educational institutions and external stakeholders to enhance advancement opportunities through structured career pathways. 3.
Collaborates closely with internal stakeholders across the System and health care settings leadership to support the roll-out of training programs and integrate training initiatives. 4. Conducts research and analysis to determine current and future workforce needs, identifying potential talent gaps and shortage areas. 5. Participates in the planning and development of workforce development programs and advises on workforce needs and availability. 6.
Develops counseling and support services to assists participants in career development programs. 7. Coordinates System-wide job opportunity and career development activities. 8. May determine funding requirements for job opportunity and career development programs and manages the budget, expenditures and strategic direction of workforce development funds.
Prepares requests to Federal, State or other agencies to secure such funds. 9. Compiles and reviews data to evaluate the success of training programs. Presents key findings to department leadership and other stakeholders, making recommendations for improving methods of training. 10.
Directs informational activities relating to training, job opportunity and career development programs in order to assist with recruitment efforts. 11. Performs related duties, as required.
1. Master’s Degree from an accredited college or university in Human Resources, Education, Business Management, Social Work, Healthcare Administration, Psychology, Public Administration or a related discipline; and five (5) years of progressively responsible experience in planning, workforce development and training programs, healthcare or public health administration related to training, development and workforce analysis, three (3) years of which must have been in a managerial or supervisory capacity related to the organization, formulation, development and implementation of such plans and programs; or, 2.
Bachelor’s Degree from an accredited college or university in disciplines, as listed in 1 above; and Six (6) years of progressively responsible experience as described in 1 above, four (4) years of which must have been in a managerial or supervisory capacity related to the organization, formulation, development and implementation of such plans and programs. Department Preferences Knowledge, Skills, Abilities and other
Masters level and progressive experience in learning and development, organizational design, or HR, with a minimum of 3 years specifically dedicated to DEI strategy or training Proven track record of designing and executing large-scale, enterprise-wide leadership and culture programs. Certifications in executive coaching (e.g., ICF), psychometric assessments (e.g., DiSC, MBTI, Hogan), or DEI facilitation are highly desible.
Functional Competencies: Expert Facilitation: Dynamic presentation skills with the ability to engage diverse audiences, manage conflict, and navigate sensitive topics with high emotional intelligence. Instructional Design: Deep understanding of adult learning principles and modern instructional design methodologies (ADDIE, Agile learning, e-learning platforms). Strategic Thinking: Ability to connect leadership and DEI initiatives directly to overarching business objectives and measurable outcomes.
Collaborative Influence: Exceptional ability to build relationships, build consensus, and influence stakeholders at the C-suite and board levels without direct authority. Data Acumen: Proficiency in interpreting qualitative and quantitative data to drive continuous improvement in training programs Benefits NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs How To Apply If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.
About the role
Design, develops, and implements training programs, including mandatory trainings, seminars, and workshops ensuring alignment with organizational goals, regulatory standards, and best practices.