Discharge Planner

• The individual in this position works under the direction of the RN and/or Social Worker to complete referrals for post-acute services for patients, and assists with tasks that do not require a clinical license or degree. The individual’s responsibilities include the following activities: a) arrange post-discharge services; b) create and follow up on electronic referrals using the Tenet Case Management system; c) review patient choice letters with patients/families for required signatures; d) provide follow up Important Message to Medicare patients prior to discharge; e) communicate with patients, families and other members of the care team; (f) complete tasks assigned by Case Manager and Social Work staff; g) make copies, send faxes and complete phone calls; h) complete process reviews or audits as requested; Responsibilities
• Validates patient’s demographic and payer information with patient/family and notifies Patient Access immediately if any corrections are needed within 24 hours of admission
• Validates that all commercial/managed care discharge have an authorization for status and level of care provided and notifies Director of Case Management (DCM) or designee of variances
• Escalates discharged cases at end of the day that have no authorization or notification or dispute is provided by payor.
• Ensures, on a concurrent basis, that all clinical needed by payors and updates are provided by alerting Case Manager assigned to case and escalating to DCM if not complete timely
• Trends dispute/denial potential to DCM or designee by failure points to revenue cycle MINIMUM

High School diploma or equivalent PREFERRED

Associate’s or Bachelor’s Degree from an accredited college MINIMUM

2 years of experience in clerical or healthcare field. Possesses excellent organizational, verbal/ written communication skills, problems solving and computer literacy skills. Data Analytics skills.

PREFERRED

Acute hospital experience REQUIRED CERTIFICATIONS/LICENSURE: NA PREFERRED CERTIFICATIONS/LICENSURE: Paramedic, EMT or Nursing Assistant certifications. REQUIRED COURSES/ COMPLETIONS (e.g., CPR): NA #LI-NS1

Full time · Day shift