You’ll need
Education
✓The position requires a Bachelor's degree and one year work experience in a systems or application support role or at least five years experience in a systems or application support role preferably with an emphasis in Education.
Qualifications
✓The position requires very strong oral and written personal and interpersonal communication skills.
✓Should possess the ability to interact effectively with customers and understand their needs.
✓Must be able to work well independently as well as part of a team.
✓Must demonstrate ability to function in a self-directed manner in a multi-task environment.
✓Should be able to spend a portion of each day on the phone with customers, while also managing a shared email inbox and ticket queue.
✓Handles all work with a strong sense of positive customer service.
✓Requires documentation of all customer interactions within the ticketing system.
✓Should possess the ability to maintain and keep up to date Education’s Classroom in a Box (CRIB).
Benefits
Medical: Multiple plan optionsDental: Delta Dental or reimbursement account for flexible coverageVision: Affordable plan with national networkPre-Tax Savings: HSA and FSAs for eligible expenses
More administration jobs near Rochester, MNMore administration jobs nearby
All 546 in Minnesota →All 546 →Highest-paying administration roles in Minnesota
Employer-posted ranges only
About the role
Serves a primary role in the support of software applications and/or modules across the Education Shield. A variety of technologies are supported, including vendor delivered, SaaS, and in-house developed solutions.