Emergency Department Clerical

Registers patients, answers telephones, maintains department records & directs visitors. Essential

This description is for recruitment posting purposes only. It has not received full HR review and approval. - Receives & directs visitors, patients, staff personnel & others - Answers inquiries to include those concerning general organization, facilities & services - Refers to others for further information or assistance as appropriate - Determines members & non-members identity & eligibility & assessing need for interpreter/Language Barriers - Will document, in KPHC, the need or not for Interpreter - Provides telephone reception by routing information & messages to other individuals & follows through providing general information - Answers telephone stating the department & their name - Maintains the Emergency Department log - Is responsible for properly identifying the patient, verifying Demographics & placing a identification arm band on the patient as soon as possible after the patients arrival - The bands should be placed on the arm unless injury to the arms is present; then it should be placed on the lower extremity - Ask before entering a closed curtained area; introduction of self to the patient - Is responsible for maintaining the communication board w/ the patients name, date, time & complaint - Prepares, processes & routes a variety of forms - Prepares, processes & routes a variety of reports & distributes copies of documents as required - Performs other duties such as mailing, calling for patient transportation & ordering operational supplies as assigned - Promotes, ensures & improves customer service by demonstrating skills which are consistent w/ the organizations philosophy of providing extraordinary customer relations & quality service - Prepares, maintains a variety of statistical reports for Departmental/Regional reports & distributes copies as required - Operates office machines such as the card making machine, computer, Xerox machine as required - Calls for repairs as needed - Requests paper charts, if needed & distributes appropriately - Enters anticipated Ambulance arrivals into the Reddinet Computer - Completes patient records in the computer on the KP Health Connect system & distributes any paper records as needed appropriately - Notifies departments appropriate for the task (admitting, repairs, dietary, radiology, etc.) & completes any requisitions as needed - Utilizes Easynet computer process - Empties the Pneumatic tube as necessary (from lab or chart room) & distributes appropriately - Is responsible for maintaining & keeping their work area clean & stocked as needed - Utilizes Regional Consistent Messaging when making contact w/ patients, visitors & during telephone encounters Qualifications

Experience - Previous receptionist experience in a medical care setting, preferably an acute care hospital - Experienced Computer user, knowledge of multiple computer programs - Typing 20 wpm - Excellent Customer Service Skills - Excellent Communication Skills Education N/A License, Certification, Registration N/A Additional

N/A

N/A Notes: Schedule to include all shifts, rotating weekends, holidays, and floating within the established seniority section. Scheduled Weekly Hours: 20

Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 12:00 AM Working Hours End: 11:59 PM Job

Call-in/On-Call Job Type: Standard Employee Status: Regular Worker Location: Onsite Employee Group/Union Affiliation: B05|USW|Local 7600 Job Level: Entry Level Department: Fontana Medical Center - New - Emergency-Day - 0806

$28.01 - $30.89 / hour Travel: No