You’ll need
Education
✓High School Diploma or Equivalent
Qualifications
✓One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.
✓Must be able to use computer/phone for extended periods of time.
✓Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
✓Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
✓Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
✓Complying with D-H policies and standards for all actions related to their role
About the role
Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
What you’ll do
Receives, transfers, and placesReceives, transfers, and places calls using appropriate telephone etiquette and standardized greeting
Exhibits superior listening skillsExhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills
Promptly and courteously answersPromptly and courteously answers questions from external users and provides general information
Interacts with all individualsInteracts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service
Proficient in multiple massProficient in multiple mass communication notification tools