Full employer posting
Coordinates emergent and non-emergent requests for Mayo Clinic Ambulance Service, which includes Mayo Clinic Ambulance, Mayo One Airplane, and Mayo One helicopter patient transportation services to and from the Mayo Clinic Medical Center as well as out of system transportation. Receives and coordinates radio and telephone communications into the Emergency Department (ED) at Saint Marys and Methodist Campuses. Coordinates advanced notification of patient arrival information to appropriate areas within Mayo Clinic Medical Center.
Provides 911 caller pre-arrival instructions for Mayo Clinic Ambulance and for other counties within Minnesota and Wisconsin. Activates Acute Stroke Team, Cath/Stemi Team, ED Resuscitation Team, Family Activated Pediatric Response Team (PRRT) and Trauma Team for the Mayo Clinic Medical Center. Qualifications High school diploma/GED.
One year of customer service, call center or dispatching experience. EMT certification or medical experience is preferred. Working knowledge of radio communications.
Basic computer knowledge. Excellent communication skills. Current AHA Health Care Provider CPR certifications required.
Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment. The Emergency Communication Center will assist applicants that are not currently certified in Emergency Medical Dispatch to obtain their certification after hire.
- Full time Benefits
- Medical: Multiple plan options
- Dental: Delta Dental or reimbursement account for flexible coverage
- Vision: Affordable plan with national network
- Pre-Tax Savings: HSA and FSAs for eligible expenses
- Retirement: Competitive retirement package to secure your future
About the role
Receives and coordinates radio and telephone communications into the Emergency Department (ED) at Saint Marys and Methodist Campuses. Coordinates advanced notification of patient arrival information to appropriate areas within Mayo Clinic Medical Center. Provides 911 caller pre-arrival instructions for Mayo Clinic Ambulance and for other counties within Minnesota and Wisconsin.
