Emergency Service Representative

We are seeking a dedicated and compassionate Emergency Services Representative (ESR) to join our team on a part-time basis. The ESR will serve as a critical point of contact in the emergency room, providing support to patients, families, and medical staff to ensure efficient and effective emergency care delivery.

Greet and assist patients and visitors in the emergency room with professionalism and empathy. Receive and register patients and visitors within the emergency services area Coordinate communication between patients, families, and healthcare providers to facilitate smooth patient flow. Receive and register patients and visitors within the emergency services area.

Assist in triaging non-clinical needs and directing patients to appropriate services. Maintain confidentiality and adhere to all hospital policies and procedures. Support emergency room staff with administrative tasks as needed.

Communicate effectively with immediate supervisor. Provide information regarding work progress, actions, and issues in a timely and effective manner. Join our team and contribute to delivering exceptional emergency care with compassion and efficiency.

Work Experience

Completion of a high school level education with attainment of a high school diploma or a State High School Equivalency Certificate (GED). Completion of some college coursework is strongly preferred. Minimum of two years work experience in a clerical or receptionist position in a health care setting such as an acute care hospital, physician’s office, or a Health Maintenance Organization, performing admissions processing or registration work.

Knowledge, Skills and Abilities: Previous experience in a healthcare or emergency services environment preferred. Excellent communication and interpersonal skills. Ability to remain calm and composed in high-pressure situations.

Strong organizational skills and attention to detail. Demonstrated knowledge of the operation of a CRT terminal for operation of an on-line patient registration system for entry and retrieval of demographic and financial information, retrieval of patient information and departmental performance statistics. Ability to operate routine office equipment such as copy machine, fax machine, telephone, etc.

Will pass the UMMS computer systems’ certification test within two consecutive attempts. Demonstrated ability to listen to patient information and translate it to written documentation. Ability to listen to patient complaints and resolve using positive, proficient guest relations skills.

Ability to use resourcefulness and problem- solving skills in appropriately resolving varied patient admission/registration issues. Knowledge of basic medical terminology in order to register patients and to schedule follow-up appointments. Ability to use independent judgement successfully in determining patient need for alternate Medical System services, such as, the ability to pay for clinic or hospital services and/or need for counseling or admissions testing services.

Ability to demonstrate sensitivity to the physical circumstances of the patient and diligence in acquiring the information from patients who may not be able to communicate or move effectively is required in Emergency Services and Shock Trauma since patients are often interviewed in the attending area. Ability to work independently and to respond effectively under stress. Ability to lift patient luggage of no more than 30lbs and to push a wheel chair while escorting a patient within the hospital, generally, no more than 10% of the time.

Ability to walk and stand approximately 50% of the time in the process of performing the responsibilities of the position. Highly effective verbal communication skills are required to relate to multiple levels of clinical and administrative personnel, advise patients and visitors about hospital procedures. Effective written communication skills are also required in completing admission documents properly.

Patient Safety Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives Takes action to correct observed risks to patient safety Reports adverse events and near misses to appropriate management authority Implements policies, procedure, and standards consistently in the performance of assigned duties Develops effective working relationships and maintains good communication with other team members Identifies possible risks in processes, procedures, devices and communicates the same to those in charge

nights shift