Maine Medical Center Service/Maintenance Support Req #: 91024 Summary The Engagement & Stabilization Specialist is a specialized security role dedicated to supporting the safety and well-being of patients, visitors, and staff within the healthcare environment. Unlike traditional security officers, Specialists work in close collaboration with clinical teams to proactively identify individuals at risk of behavioral escalation.
Specialists perform regular rounding, build rapport, and employ de-escalation strategies to prevent incidents of workplace violence and ensure a safe, therapeutic environment. Required Minimum Knowledge, Skills, and Abilities (KSAs)
High school diploma or equivalent required; Associate’s or Bachelor’s degree in Criminal Justice, Psychology, Social Work, or related field preferred. License/Certifications: Valid driver’s license required. Basic Life Support (BLS) certification or ability to obtain within 90 days.
Crisis Prevention & Intervention (CPI), Management of Aggressive Behavior (MOAB), Crisis Intervention Training, Mental Health First Aid required (or must be obtained within 6 months of hire).
Prior healthcare security, law enforcement, military, or behavioral health experience strongly preferred. Additional Skills/Requirements Required: Strong interpersonal and communication skills with the ability to build trust and rapport quickly. Proven ability to manage stressful situations and remain calm under pressure.
Knowledge of de-escalation strategies, trauma-informed care, and workplace violence prevention practices. Ability to work collaboratively in a multi-disciplinary healthcare environment. Demonstrated professionalism, empathy, and respect for diverse populations.
Strong written communication skills with the ability to prepare clear, concise, and accurate reports, including daily shift summaries, incident reports, and activity logs. Proficiency in Microsoft Office applications, particularly Word and Excel, for documentation, data entry, and basic reporting. Ability to observe, assess, and document situations objectively and thoroughly .
Additional Skills/Requirements Preferred: Familiarity with security operations, protocols, and incident response procedures is preferred. Additional Information MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.
We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.
The pay range for this position is $21.97 to $29.28 per hour. Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE). In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.
If you have questions about this role, please contact todd.nevins@mainehealth.org Hiring Scam Alert MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.
Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.
Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.