Job Details The Expert Software Engineer is responsible for providing development, enhancement, operational support, optimization, and long-term sustainment of Jefferson's AI-powered Human Resources Service Delivery platform, built on Microsoft Dynamics 365, Microsoft Copilot, Copilot Studio, Power Platform, Workday integrations, SharePoint knowledge services, and associated Microsoft cloud technologies. This role directly supports Jefferson's Next Generation HR Transformation strategy and the organization's AI-first vision for employee support services.
Expert Software Engineer will serve as the primary technical resource responsible for supporting and expanding this strategic platform — working across application development, AI enablement, integrations, support operations, platform optimization, automation, incident resolution, technical debt management, release management, and ongoing innovation of the HR Service Delivery ecosystem.
- Summary The Expert Software Engineer is responsible for providing development, enhancement, operational support, optimization, and long-term sustainment of Jefferson's AI-powered Human Resources Service Delivery platform, built on Microsoft Dynamics 365, Microsoft Copilot, Copilot Studio, Power Platform, Workday integrations, SharePoint knowledge services, and associated Microsoft cloud technologies. This role directly supports Jefferson's Next Generation HR Transformation strategy and the organization's AI-first vision for employee support services. Expert Software Engineer will serve as the primary technical resource responsible for supporting and expanding this strategic platform — working across application development, AI enablement, integrations, support operations, platform optimization, automation, incident resolution, technical debt management, release management, and ongoing innovation of the HR Service Delivery ecosystem. Job Duties
- Support AI-Enabled Employee Experiences: Maintain and enhance Microsoft Copilot, conversational agent, and self-service capabilities supporting Jefferson employees, HR Operations, and Contact Center teams
- Manage Dynamics 365 HR Service Delivery Enhancements: Develop and support case management workflows, routing logic, automation, business rules, reporting, security configurations, and employee service experiences
- Support Enterprise Integrations: Maintain integrations with Workday, SharePoint, Microsoft Teams, Microsoft Copilot, Genesys telephony, Power Platform, and future enterprise HR technologies
- Drive AI Innovation and Optimization: Continuously improve AI-powered employee interactions, knowledge discovery, automation, case management efficiency, and self-service experiences
- Own Platform Stability and Lifecycle Management: Provide long-term ownership of application enhancements, support, performance optimization, defect remediation, scalability, and modernization
- Ensure Operational Excellence: Keep the solution secure, compliant, reliable, supportable, and aligned with Jefferson's enterprise technology standards
- Design scalable and secure software solutions; troubleshoot and resolve complex technical problems through root-cause analysis
- Contribute to cloud-native engineering practices, CI/CD enablement, and automation across the platform.
Bachelor’s Degree in Computer Science, Engineering, or related field or High School Diploma/GED and 10 years preferred work experience. Strong hands-on experience with Microsoft Dynamics 365 (Customer Service / Power Platform applications), including configuration and custom development Experience with Microsoft Power Platform (Power Automate, Power Pages, Power Apps) and Copilot Studio for building AI-enabled and self-service experiences Experience designing, building, and supporting enterprise system integrations (e.g., Workday, SharePoint, Teams Demonstrated ability to design scalable, secure software solutions and resolve complex technical issues through root-cause analysis Track record of owning application support, enhancement, and lifecycle management for an enterprise platform in a senior/expert capacity Roughly 5+ years of relevant software engineering experience, or equivalent depth, exact tenure matters less than demonstrated ownership of complex, AI-enabled enterprise platforms
Master’s Degree in Computer Science, Engineering, or related field 10 years with a track record of solving complex technical challenges and mentoring engineers. Direct experience with an HR Service Delivery or HR case management platform (Dynamics 365-based or comparable) Experience with cloud-native engineering practices, CI/CD, and automation in a Microsoft cloud environment (Azure) Experience with Microsoft Copilot / conversational AI agent development and optimization Experience with Workday integrations specifically Healthcare or other regulated-industry background Relevant Microsoft certifications (Power Platform, Dynamics 365, Azure) Experience supporting enterprise HR transformation, employee experience, or shared-services initiatives Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Work Shift Workday Day Worker Sub Type Regular Employee Entity Primary Location Address 1100 Virginia Drive, Fort Washington, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.
Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region.
Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance. For more benefits information, please click here