✓You’ll need

Education

✓Bachelor's Degree Required

Qualifications

✓Experienced in patient relations, customer service, healthcare support, volunteer coordination, or a related field.

✓Skilled at communicating with people from diverse backgrounds with empathy, professionalism, and respect.

✓Comfortable handling concerns, problem-solving, and working collaboratively to find solutions.

✓Knowledgeable about diversity, equity, inclusion, and culturally responsive practices.

✓Organized and able to manage multiple priorities while maintaining a positive service-focused approach.

✓3 Years Customer Service Required

3 Years Healthcare Preferred

1 Year Project Management Preferred

1 Year Leadership Preferred

About the role

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

What you’ll do

Educate patients and parents/guardiansEducate patients and parents/guardians about their rights and available resources

Respond to patient andRespond to patient and family concerns, help resolve issues, and escalate unresolved matters when needed

Review patient experience dataReview patient experience data, identify trends, and participate in process improvement initiatives

Build and maintain positiveBuild and maintain positive relationships with patients, families, community partners, and healthcare team members

Coordinate volunteer activities, includingCoordinate volunteer activities, including orientation, scheduling, task assignments, and day-to-day support

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care. We are hiring a Patient and Family Experience Coordinator to help support a positive experience for patients and their families throughout their care journey. In this role, you will serve as a resource and advocate for patients and families, assist with resolving concerns, support patient experience improvement efforts, and coordinate volunteer activities to ensure a welcoming and service-focused environment.

Educate patients and parents/guardians about their rights and available resources. Respond to patient and family concerns, help resolve issues, and escalate unresolved matters when needed. Review patient experience data, identify trends, and participate in process improvement initiatives.

Build and maintain positive relationships with patients, families, community partners, and healthcare team members. Coordinate volunteer activities, including orientation, scheduling, task assignments, and day-to-day support. Who you are Experienced in patient relations, customer service, healthcare support, volunteer coordination, or a related field.

Skilled at communicating with people from diverse backgrounds with empathy, professionalism, and respect. Comfortable handling concerns, problem-solving, and working collaboratively to find solutions. Knowledgeable about diversity, equity, inclusion, and culturally responsive practices.

Organized and able to manage multiple priorities while maintaining a positive service-focused approach. If you are passionate about creating exceptional patient and family experiences and enjoy supporting both patients and volunteers, we encourage you to apply and join our team. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County.

With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org . EOE Licensure Not Applicable Education Bachelor's Degree Required Experience 3 Years Customer Service Required 3 Years Healthcare Preferred 1 Year Project Management Preferred 1 Year Leadership Preferred

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About the role