Field Support Specialist-Senior _ Division of Information Systems

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Thank you, Human Resources Important Applications Instructions: Please complete this application in entirety by providing all of your work experience, education and certifications/ license. You will be unable to edit/add/change your application once it is submitted. Job Requisition ID: R00053799 Job Category: Professional and Technical Organization: SER-DIS Field Support-Ambulatory Location/s: Main Campus Jackson Job Title: Field Support Specialist-Senior _ Division of Information Systems Job

Provides complex applications support within a defined environment in support of business requirements. Performs installation, configuration, testing, and tier 2 support of the end-user computing environment to include software and hardware support. Provides technical leadership, mentorship, and support of subordinate personnel and end users.

Education & Experience Education and Experience Required: Degree (Associate's or Bachelor's) and two (2) years work experience in field support, field service, or technical support. Certifications, Licenses or Registration Required: N/A Knowledge, Skills & Abilities Knowledge, Skills, and Abilities: Knowledge of it infrastructure, computer systems, software applications functionality. Technical aptitude to analyze and evaluate new software application.

Ability to communicate to technical and non-technical personnel. Project management skills. Verbal and written communication skills.

Troubleshooting, analytical, and problem resolution skills.

Serves as an expert resource to end users by anticipating, and identifying educational, procedural, and functional problems associated with the implementation of new or revised applications and patches. Collaborates with end users to define requirements for new systems and evaluates and recommends solutions. Ensures product upgrades, enhancements, and future roll-out projects met business requirements and fulfill end user requirements.

Performs complex problem diagnosis, support, and maintenance for applications, software, hardware and connectivity issues. Identifies root causes of recurring problems and implements solutions or escalates problems to technical services personnel, management and/or vendors as required. Assists management in the training of field support specialist who are capable of supporting and handling complex and escalated problems and ensuring quality standards are maintained.

Projects long range requirements for end user computing environments in conjunction with other technology services. Keeps current and evaluates new or emerging technologies. Recommends new technologies for deployment.

Helps keep departmental documentation current by ensuring subordinates are updating information on a regular basis. Develops statistical reports to keep management abreast of incidents open/resolved by field support technicians for monthly status review. The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive.

Management retains the right to add or change duties at any time. Physical and Environmental Demands Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional bending, occasional lifting and carrying up to 50 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, constant sitting, occasional standing, occasional twisting, and occasional walking.

(occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more) Time Type: Full time FLSA Designation/Job Exempt: Yes Pay Class: Salary FTE %: 100 Work

Day Benefits Eligibility: Grant Funded: No Job Posting Date: 09/28/2026 Job Closing Date (open until filled if no date specified):