Financial Counselor I

The Financial Counselor I supports patient access and revenue cycle operations by verifying insurance coverage, securing financial arrangements, and coordinating all aspects of patient account management. This role serves as a key resource for patients by providing financial counseling, facilitating assistance applications, and ensuring accounts are processed accurately and in a timely manner. The Financial Counselor I interacts regularly with patients, insurance payors, and internal departments to promote account resolution and ensure a positive patient financial experience.

Establishes payment arrangements with patients according to departmental policies and procedures. Accurately completes and submits financial assistance applications and follows up on required documentation. Verifies insurance eligibility and benefits, and ensures appropriate authorizations are obtained when applicable.

Reviews daily admission and missed opportunity reports to ensure all accounts have a valid payment source or financial counseling documentation. Responds to patient inquiries regarding account balances, billing concerns, and insurance coverage; returns all patient calls in a timely and professional manner. Reviews and processes adjustment requests and monitors approved adjustments for accuracy.

Maintains account documentation by recording all actions and communications in the appropriate system using correct comment types. Establishes and maintains communication with patients throughout the continuum of care, including pre-admission, point-of-service, and post-discharge financial follow-up. Coordinates with other departments as needed to resolve account issues and ensure account accuracy.

Retrieves and responds to voicemails from departmental customer service lines and ensures timely follow-up. Performs other duties as assigned. Maintains regular and reliable attendance.

Complies with all policies and standards. Qualifications Post secondary education or training in medical office administration or healthcare administration preferred 0-2 years of experience in healthcare registration, billing, collections, or a related field required 2-4 years of experience in financial counseling or insurance verification preferred Knowledge, Skills and Abilities Knowledge of healthcare billing and insurance verification processes.

Strong interpersonal and communication skills with a customer service focus. Ability to organize and prioritize tasks in a fast-paced environment. Proficiency in Google and Microsoft platforms and electronic health record systems Ability to maintain confidentiality and professionalism in all patient interactions.