Financial Specialist - ACU | ENT and Allergy - the Oaks | Full-Time | Days

To deliver excellent patient centered service in a medical office setting by scheduling patient appointments, collecting co-payments / pre-payments / other payments, reviewing patient balances, entering charges promptly and accurately, processing referrals, and maintaining a comfortable wait experience for patients based on practice protocols and UF Health Physicians policies and procedures. Greets patients professionally and provides a patient friendly point of entry and or exit.

May be required to float to other practices or flex time, as needed, for staffing. Qualifications Minimum Education and Experience

High school diploma or equivalent required. One year of experience in financial services, business operations, physician office settings, or customer service required. Two years of business, financial, or physician practice experience preferred.

An associate degree or equivalent coursework may substitute for the one year of required experience.

and

Knowledge and experience verifying patient demographics and insurance information preferred. Strong customer service skills with excellent communication and telephone etiquette. Familiarity with CPT and diagnosis coding preferred.

Ability to professionally collect patient payments and discuss financial responsibilities. Demonstrates initiative, accountability, and the ability to manage multiple priorities in a fast-paced environment. Strong problem-solving skills with the ability to work independently and collaboratively as part of a team.

Ability to maintain accuracy, attention to detail, and professionalism when handling sensitive financial and patient information. Licensure/Certification/Registration: None required. Motor Vehicle Operator Designation: None required.