Full employer posting
Food & Nutrition Contact Center Supervisor Status: Full Time |
Open Availability (5:30am-7:30pm) | Weekend Work: Occasional Location: Hybrid (80% remote – 20% in person} Key
Responsible for daily operational oversight. Ensures high-quality customer interactions, optimal staffing, and compliance with healthcare and food service regulations. Performs leadership functions including interviewing, hiring, performance management, coaching, and corrective action.
Develops and manages schedules, monitors real-time adherence, and adjusts staffing levels in response to call volume. Performs regular analysis of metrics, call trends, and operational data, to identify opportunities to improve efficiency, service level, and workforce utilization. Prepares performance and productivity reporting.
Conducts evaluations, delivers feedback, and supports the creation of training materials and process improvements. Collaborates with cross-functional teams. Contributes to menu planning and ensures meal orders meet dietary, regulatory, and nutritional guidelines.
Remains knowledgeable of federal, state, and local regulations. Assists with audits and maintains compliance across all contact center activities. Experience Required: 5 years experience in a contact center or customer service supervisor Education Required: High School Diploma or Equivalent Preferred: Associate’s Degree About BayCare: BayCare is one of the largest employers in the Tampa Bay area, operating 16 hospitals, a long-term acute care facility, home health services, and outpatient centers while partnering with thousands of physicians.
With the support of more than 30,000 team members, we are dedicated to a culture of trust, dignity, respect, responsibility, and clinical excellence. Equal Opportunity Employer – Veterans/Disabled
About the role
Ensures high-quality customer interactions, optimal staffing, and compliance with healthcare and food service regulations.