Front Office Coordinator, Cardiology

Job Requirements Front Office Coordinator (FOC) – Cardiology Shore Medical Group | University of Maryland Medical System

At University of Maryland Shore Regional Health, you can learn, grow, and make a lasting impact as part of a team dedicated to providing exceptional patient care. We are seeking a Front Office Coordinator (FOC) to join our Cardiology team. Under moderate supervision, the Front Office Coordinator performs a variety of clerical and administrative functions that support daily clinical operations.

This role serves as a key point of contact for patients and providers by delivering excellent customer service, managing scheduling needs, coordinating patient registration, verifying insurance, and collecting patient payments. The FOC helps ensure a seamless patient experience from check-in through check-out. Primary Responsibilities Greet and assist patients, visitors, and callers in a professional and welcoming manner.

Answer and manage incoming telephone calls, providing information and directing inquiries as appropriate. Contact patients to confirm upcoming appointments. Verify patient demographic and insurance information prior to scheduled appointments.

Accurately enter and update patient information in the electronic medical record system. Register patients and ensure all required documentation and information are complete and current. Collect copayments, outstanding balances, and other patient-responsible payments.

Schedule and coordinate patient appointments while maintaining provider calendars. Process physician and patient referral requests in a timely manner. Notify clinical staff of patient arrivals and assist with patient flow throughout the office.

Maintain visitor logs and other front office documentation. Process and distribute departmental mail, faxes, and correspondence. Maintain medical records in accordance with organizational policies and procedures.

Complete patient checkout activities, including scheduling follow-up appointments, coordinating ancillary services, and providing receipts for services rendered. Travel between practice locations as needed to support operational coverage. Work Experience Education High School Diploma or equivalent (GED) required.

Experience One (1) year of customer service experience is required. One (1) year of relevant front desk or administrative experience preferred. Previous experience in a healthcare or medical office environment preferred.

Certification in scheduling and registration preferred. Knowledge, Skills & Abilities Strong customer service and patient service skills. Ability to effectively manage multiple priorities in a fast-paced environment.

Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Proficiency with computer systems, electronic medical records, and standard office applications.

Ability to maintain confidentiality and handle sensitive patient information in accordance with organizational policies and HIPAA requirements. Knowledge of medical terminology, patient registration, scheduling, and insurance verification processes preferred.

days shift