Front Office Specialist - Women's Health

Be the Welcoming Face of Exceptional Care At TriHealth , our Front Office Specialists are the first connection patients make with our care teams — setting the tone for a positive, compassionate, and seamless experience. When you join TriHealth, you join a system committed to caring for people: our patients, our community, and you. Location: 8020 Liberty Way Cincinnati, OH

Full time, day shift Incentives &

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. *PRN positions not eligible for TriHealth benefits https://careers.trihealth.com/what-we-offer/benefits Job Overview: This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts.

In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services. Job

High School Diploma or GED degree (Required) 3 - 4 years experience in a related field (Required)

• Answers incoming telephone lines and handles and distributes calls. Demonstrates flexibility and takes initiative in seeking or accepting additional assignments. Schedules patient appointments. Informs department of issues. Accurately inputs patient registration information and updates patient insurance and demographic information. Accepts payments and logs appropriately. Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job. Handles patient complaints and refers to manager as appropriate. Working Conditions: Climbing - Rarely Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication - Frequently Kneeling - Occasionally Lifting <10 Lbs. - Frequently Pulling - Rarely Pushing - Occasionally Reaching - Rarely Reading - Frequently Sitting - Consistently Standing - Rarely Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Occasionally Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Full time