You’ll need
Education
✓High school diploma or GED required.
Qualifications
✓Minimum of two (2) of customer service experience required; healthcare, hospitality, or security experience preferred.
✓Excellent interpersonal and communication skills, both verbal and non-verbal.
✓Ability to interact compassionately and professionally with patients, families, and staff.
✓Strong problem-solving and conflict-resolution skills.
✓Ability to follow policies, procedures, and safety protocols consistently.
✓Demonstrated ability to remain calm and professional in high-stress or emotionally sensitive situations.
✓Basic computer skills and ability to learn hospital systems.
✓Ability to maintain confidentiality and comply with HIPAA regulations.
✓Reliable attendance and punctuality required.
✓detailed oriented
✓Must be able to work assigned shifts, including holidays, or varied hours as required
Preferred 3-5 years of Customer Service experience
Experience in a hospital, healthcare, or pediatric environment. preferred
Prior experience with visitor management or access control systems. preferred
Customer service experience in a fast-paced, public-facing role. preferred
Bilingual abilities are a plus. preferred
Full employer posting
- Job Details: The Guest Service Team Member serves as a welcoming and critical first point of contact for patients, families, visitors, and staff at Dayton Children’s. This role is responsible for providing a safe, compassionate, and supportive environment by screening and badging individuals entering the facility, offering clear directions and assistance, and ensuring a positive experience throughout each visit. Guest Service Team Members exemplify the organization’s core values of compassion, collaboration, innovation, and safety. Required Qualifications
- High school diploma or GED required.
- Minimum of two (2) of customer service experience required; healthcare, hospitality, or security experience preferred.
- Excellent interpersonal and communication skills, both verbal and non-verbal.
- Ability to interact compassionately and professionally with patients, families, and staff.
- Strong problem-solving and conflict-resolution skills.
- Ability to follow policies, procedures, and safety protocols consistently.
- Demonstrated ability to remain calm and professional in high-stress or emotionally sensitive situations.
- Basic computer skills and ability to learn hospital systems.
- Ability to maintain confidentiality and comply with HIPAA regulations.
- Reliable attendance and punctuality required.
- detailed oriented
- Must be able to work assigned shifts, including holidays, or varied hours as required
- Preferred 3-5 years of Customer Service experience
- Experience in a hospital, healthcare, or pediatric environment.
- Prior experience with visitor management or access control systems.
- Customer service experience in a fast-paced, public-facing role.
- Bilingual abilities are a plus. Department Specific Job Details: Monday through Friday 1:00PM - 9:00PM. Required to work two holidays.