✓You’ll need

Certifications

✓BLS required

Education

✓High school diploma or equivalent required

Qualifications

✓Minimum 3 years’ hospitality, education, retail, public service, or related experience required

✓Strong interpersonal skills along with the ability to maintain complete confidentiality and sophistication in social and professional settings

✓Excellent communication skills

✓MOAB training, or must acquire within 6 months of employment, required

5 years of relevant experience preferred

About the role

Provides an exceptional patient and guest experience by delivering a high level of service to every patient and visitor during every encounter

What you’ll do

Solves problems of limitedSolves problems of limited complexity and refers more complex issues to higher levels

Connects urgent after-hours callersConnects urgent after-hours callers to the physician on call

Sends appointment cancellations toSends appointment cancellations to offices

Relies on experience andRelies on experience and judgment to plan and accomplish goals

Regular and predictable attendanceRegular and predictable attendance is an essential job function

Floats to any of several patient and guest experience-oriented units, including Hospitality Center, Guest Services, and Answering Service. In Guest Services, float welcomes and assists patients, their families, and visitors entering the hospital and residing in all waiting areas by providing exceptional experience and assistance regarding service offerings. At the Hospitality Center, serves as the initial point of contact for families, volunteers, and visitors, ensuring a welcoming and supportive environment. Responsible for various administrative task, including answering phones, coordinating check-ins, handling inquiries, and assisting with general office duties. For the Answering Service, answers and directs all physician answering service calls and responds according to employer and customer procedures, operating telephone business systems to relay incoming, outgoing, and interoffice calls for the main hospital line. Responsibilities
Provides an exceptional patient and guest experience by delivering a high level of service to every patient and visitor during every encounter
Acts as a liaison between patients, guests, staff, and providers to ensure facilitation of requests with the highest level of hospitality and professionalism
Solves problems of limited complexity and refers more complex issues to higher levels
Monitors the Hospitality Center front desk area and lobby to ensure cleanliness, organization, and a welcoming atmosphere
Maintains accurate records of guest information, reservations, donations, and other relevant data, generating reports as required
Cleans identified guest rooms per shift, typically 1-2 rooms, including changing linens and making beds, cleaning bathrooms, emptying and disposing of waste, restocking supplies, etc.
Assists with volunteer questions and support, and supports volunteer tasks as needed
Performs paging functions for physicians
Connects urgent after-hours callers to the physician on call
Sends appointment cancellations to offices
Operates telephone console and applications to route incoming calls and place outgoing calls
Relies on experience and judgment to plan and accomplish goals
Regular and predictable attendance is an essential job function
Performs other related duties as assigned
Competent to meet age-specific needs of the unit assigned Requirements and

High school diploma or equivalent required
Minimum 3 years’ hospitality, education, retail, public service, or related experience required
5 years of relevant experience preferred
Strong interpersonal skills along with the ability to maintain complete confidentiality and sophistication in social and professional settings
Excellent communication skills
MOAB training, or must acquire within 6 months of employment, required
BLS required Working Conditions
Must be able to lift and move up to 35 lbs
Must be able to reach arms above or below shoulder height
Must be able to assist in patient transfer
Must be able to maintain a standing and/or sitting position
Must be able to push, pull, or transport patients in wheelchair
Typical equipment used in a clinical and office job
Repetitive movements

Guest Services Float

Other service roles at Kootenai Health in IdahoOther Kootenai service roles, ID

About the role