Description: Coordinates and monitors daily activities for the Health Information Management (HIM) department within the assigned facilities. Serves as the backup for the Manager, HIM as the primary HIM contact for the site. Performs site Health Information Management functions including record preparation, document imaging, quality review, record storage and retrieval, release of information and birth certificate processing where applicable.
Provides direction to the onsite team for daily assignments and workflow. Ensures processes consistently meet productivity and quality standards. Serves as a technical resource and superuser regarding the EMR and document management system.
Maintains the integrity and availability of the medical record to ensure compliance with applicable regulatory and accreditation requirements. Performs health record quality audits to maintain the quality of documentation and assess record integrity. Assists with training and on-boarding of new HIM colleagues.
Supports regional HIM functions for workload balance. Works closely with other departments, including but not limited to Patient Access, Clinical Services, Patient Financial Services, Medical Staff, Information Services and other service areas to support revenue cycle efforts and maintain HIM service levels. Travels between assigned Regional Health Ministries (RHMs).
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Provides direction of daily assignments and workflow of HIM services at the assigned facilities. Monitors work queues and dashboards for each functional area.
Supports the team to ensure established quality and productivity metrics are met. May perform the following processes in support of workflow: record preparation, document imaging, quality review, record storage and retrieval, release of information and birth certificate processing where applicable. Maintains superuser level skill set in the use of the EMR and document management system.
Serves as the technical resource for EMR systems support, testing and training. Develops and maintains an expert level working knowledge of HIM policies and processes. Assists with policy and procedure maintenance.
Trains and on-boards new HIM colleagues. Provides user support through phone coverage, written updates and communication. Assists internal and external stakeholders with Release of Information processes.
Assists ROI vendor, when necessary, in performing duties. Supports the Document Creation and Management Team and Data Integrity Liaison with complex chart correction or identity matters. Assists with record storage and retention including record storage vendor management where applicable.
Acts in a consultative capacity to the facility in all matters related to medical record management. Assists with the design of HIM workflows to ensure timely and effective production while maintaining compliance with regulatory and accreditation requirements and standards. Regularly monitors chart processing activities and conducts regular image quality audits and monitors processes to maintain the quality of documentation and assess record integrity.
Understands provider documentation and workflow in the EMR and impacts on the legal health record and HIM processes. Serves as a backup to the Manager, HIM for the assigned sites/facilities to represent HIM. May participate in committee meetings as directed, including but not limited to HIM Committees, hospital leadership meetings and accreditation activities.
Communicates and works with physicians/providers, physician office personnel, colleagues, clinical managers, vendors and others in order to ensure a quality health record and promote customer service. Provides education to physicians/providers, physician office personnel, colleagues and others. Processes requests and orders for department supplies.
Ensures confidentiality of patient data is maintained in accordance with accepted standards of practice based on System Office and RHM policy as well as legal and regulatory requirements. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
Must possess a demonstrated knowledge of Health Information Management functions, as normally obtained through an Associate’s Degree in Health Information Technology, Business Administration, Healthcare Administration, or related field, or an equivalent combination of years of education and experience required. Certification as a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) preferred .
At least three (3) years of current progressively more responsible experience in diverse functional areas of HIM in an acute care environment required. Demonstrated, current expertise with the electronic health record, health information systems, document imaging/document management system and other healthcare applications required. Working knowledge of Epic EMR preferred.
Strong service excellence practices. Working knowledge and understanding of HIM departmental organization, function, operations and its interactions with medical staff and other hospital departments. Working knowledge and understanding of regulatory and accreditation standards, state and federal requirements and standards related to the management of health information.
Working knowledge and understanding of privacy and security regulations, confidentiality, laws, access and release of information practices. Utilizes analytical/problem solving skills to deal with procedural options, priority setting, processing problematic situations by analyzing and interpreting situations based on knowledge and HIM policy and procedures. Effective written and verbal communication skills and ability to communicate with a wide-ranging audience.
Responds to customer inquiries courteously and timely. Interpersonal skills necessary to effectively interact with the onsite HIM team, patients, medical staff, revenue cycle teams, other health ministry departments and any outside agencies. Intermediate computer skills required, including working knowledge of and experience using MS Word, Excel, Outlook and PowerPoint.
Must be able to spend majority of work time utilizing a computer, monitor and keyboard. Ability to work independently, organize and prioritize, analyze and solve problems effectively. Demonstrated credibility with peers and providers as evidenced by respectful relationships.
Strong understanding of the Catholic health ministry in an evolving health care delivery system and changing reimbursement market. Personal presence that is characterized by a sense of honesty, integrity, and caring as well as the ability to inspire and to motivate others to promote the philosophy, mission, vision, goals, and values of the Ministry. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS Ability to work in a fast-paced, multi-customer environment, with conflicting needs.
May warrant varied and/or extended hours, with changes in workload and priorities to keep pace with the industry and advanced strategic priorities. Must possess the ability to comply with enterprise policies and procedures. Must be able to work with interruptions and perform detailed tasks.
Must be able to spend majority of work time utilizing a computer, monitor and keyboard. Must possess a valid driver’s license and be able to travel to the assigned Trinity Health sites (50%) as needed. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification.
They are not to be construed as an exhaustive list of duties so assigned. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.