Help Desk Specialist

Responsibilities Provides Help Desk technical assistance to the Infirmary Health user community by evaluating, trouble shooting, and resolving computer hardware/applications and pc-related software problems. Investigates technical problems in all applications, network and pc support areas, and escalates unresolved matters to the appropriate recipient. Qualifications

Strong client-facing and communication skills Ability to diagnose and resolve basic computer technical issues Desired Qualifications Associate Degree or completion of IT training program IT Help desk experience Experience with EPIC EMR