About UofL Health: UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.
and Purpose This position is responsible for processing all release of information (ROI) requests from outside medical facilities including attorneys, state governing bodies, and 3rd-party requesters. The Release of Information (ROI) Technician II must always safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases are processed within the mandated timeframes and in compliance with HIPAA regulations, organizational policies, and state law.
Completes all job duties following HIPAA's guideline for releasing the minimum protected health information (PHI) necessary to those who have the right and, on a need, to know basis. Maintains an accurate record of all release of information transactions, for ease of retrieval in response to status updates and to provide an accounting of disclosures. Maintains a positive and professional relationship with all internal and external customers to ensure the highest quality of patient care.
Able to perform multiple tasks with frequent interruptions, maintain the privacy and confidentiality of patient records, and utilize multiple hospital computer systems to perform daily tasks. Actively participates in department and hospital performance initiatives when needed to ensure ULH success.
- Process ROI legal and government audit requests, including attorney, court orders, subpoenas, via email and/or by responding to requests received via incoming mail and retrieving facsimile requests.
- Ensure productivity standards are met for processing all requests within 7-10 business days as well as on demand when possible.
- Maintain a working knowledge of HIPAA-compliant ROI authorizations, subpoenas, court orders and attorney requests.
- Retrieve patient’s medical records, copy/upload medical records accurately and correctly according to requests, established procedures and established standards of quality and productivity.
- Demonstrate working knowledge of HIPAA guidelines regarding ROI
- Demonstrate working knowledge of the Electronic Health Record System for accurate retrieval, location, and verification of patient demographic information.
- Maintain privacy/confidentiality when handling any request for patient protected health information.
- Operate standard office equipment- fax, scanner, EHR, ROI tracking.
- Perform other duties and projects as assigned. Additional
Other Functions: Collaboration & Teamwork: works cooperatively and collaboratively with others toward the accomplishment of shared goals. Valuing Diversity: recognizing and embracing the unique talents and contributions of others. Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers.
Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.
Organizational Alignment: ability to align people, processes and organizational structure with UMC’s strategic direction. Developing Others: views people, their knowledge and capabilities as assets and provides opportunities that allow employees to continuously learn and develop. Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.
Integrity: conducts business with honesty and professional ethics. Seeks to achieve results in the best interest of the organization. Models and reinforces ethical behavior in self and others.
Job Requirements (Education, Experience, Licensure and Certification)
High School education
- 5 years’ experience in release of information experience Job Competency:
- Knowledge of HIM workflow process
- Experience using general office equipment.
- Excellent oral and written communication skills.
- Must be dependable, professional and a team player
- Ability to multi-task and be flexible with job demands.
- Ability to use analytical and time management skills.
- Energetic, motivated individual that connects well with people.
- Excellent organizational, oral & written communication skills a must.
- Ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines. UofL Health Core Expectation: At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
- Honoring and caring for the dignity of all persons in mind, body, and spirit
- Ensuring the highest quality of care for those we serve
- Working together as a team to achieve our goals
- Improving continuously by listening, and asking for and responding to feedback
- Seeking new and better ways to meet the needs of those we serve
- Using our resources wisely
- Understanding how each of our roles contributes to the success of UofL Health