Under the direction of the MedSource Manager, the incumbent’s primary responsibility is the safe and timely delivery and set-up of medical equipment and oxygen in the patient’s home. The incumbent must be knowledgeable about the equipment delivered and be able to educate the patient on its safe and effective use and maintenance. The HME Delivery/Service Technician must exhibit the F.
I. R. S.
T. values (Friendliness, Innovation, Respect, Service, and Trust). WORKING CONDITIONS, HAZARDS AND PHYSICAL EFFORT: Average work station area with normal levels of noise. Requires movement of heavy home medical equipment.
Requires safe operation of delivery vehicles. Must be able to work with constant interruptions of phone and walk-in customers and patients. The task of this job occasionally involves the exposure to body fluids, unpleasant smells, sights and unsanitary environments due to delivering equipment and supplies to patients’ homes.
Must be able to move or position 50+ lbs. independently. High stress level due to meeting delivery deadlines or covering for the front area which has a high volume of calls and patient/customer walk-ins. Requires on call rotation for nights and weekends.
Some overtime due to being on call. CONTACTS WITH OTHERS: Interacts with Associates, customers/patients, physicians and referring agencies on a routine basis. EQUIPMENT USED/SPECIAL SKILLS REQUIRED: Maintains knowledge of all appropriate home medical equipment and supplies purchased in the store or delivered to our customers residence.
Maintains knowledge of third party payors policies and procedures. Qualifications Computer skills required. Delivery experience helpful.