About the role
The Unit Service Coordinator (USC), under direction of the Patient Care Unit Manger, Nursing Supervisor or Charge Nurse, functions as the focal communications source within the patient care unit and performs administrative functions directed toward positive patient care outcomes.
The Unit Service Coordinator (USC), under direction of the Patient Care Unit Manger, Nursing Supervisor or Charge Nurse, functions as the focal communications source within the patient care unit and performs administrative functions directed toward positive patient care outcomes. All patient care team members are responsible to meet patient needs, demonstrate willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service is consistently provided.
Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner. Key Responsibilities % of time Essential Function (Yes/No) Key Responsibilities (To be completed by Supervisor) 40% Yes Communication A.
Follows House and telephone standards as established by the Medical Center. B. Prioritizes and responds effectively to requests that occur simultaneously.
C. Initiates appropriate procedures for all emergencies. D.
Conducts oneself in a calm, controlled, and professional manner. E. Receives and relays messages from patients, families and staff to the appropriate personnel in a timely manner.
F. Gives current, accurate and complete report to oncoming Unit Service Coordinator/Charge Nurse. G.
Maintains unit-based flow board of patient bed assignments, transfers, discharges, and off-unit procedures. H. Notifies appropriate nurse and physician when patient arrives on the unit.
I. Contacts physician and other appropriate staff when required. J.
Updates bulletin boards and other communication sources on assigned unit. K. Communicates physicians’ orders to nursing staff in a timely manner, and disseminates patient information. 40% Yes Administrative Functions A.
Maintains adequate quantity of administrative forms and supplies at nursing station. B. Operates nursing unit equipment (e.g., computer, fax machine, imprinter device, intercom system).
C. Reports and keeps track of malfunctioning equipment. D.
Labels, assembles, and maintains all patient charts in functional order, to include filing reports of procedures, studies, tests, etc., and chart thinning as necessary. Keep charts in proper location. E.
Dismantles patient chart and prepares for delivery to Medical Records in a timely manner. Ensures completion of medical record. F.
Accurately transcribes routine and STAT physicians’ orders. G. Completes all forms and requisitions related to charges/billing.
H. Consults with a nurse or physician when written orders are unclear. I.
Schedules procedures, tests and x-rays utilizing knowledge of the procedure and specific departments’ functions to avoid conflict and disruption in scheduling. J. Receives and records patient information and admitting orders from physician’s office or clinic for same day admissions.
K. Ensures that patients’ valuables are secured according to established procedures. L.
Completes bed control functions per departmental policy in a timely manner including data entry of admissions, discharges, bed or unit transfers, and/or changes in attending or services. M. Copies necessary elements of chart for patient discharge or transfer to another facility or department.
N. Utilizes Medical Center automated systems to access and maintain patient information. O.
Orders patient medications, equipment, and supplies as requested. 20% Yes Other Duties and Responsibilities A. Orients new Unit Service Coordinators, students and staff as appropriate. (III level only) B.
Follows all unit, department, Medical Center, and University policies, procedures and work rules. C. Maintains confidentiality in matters related to patients and/or staff.
D. Adheres to all applicable Medical Center and unit-specific infection control, health and safety policies and procedures, including annual safety training. E.
Supports the mission, philosophy, and goals of the Medical Center. F. Supports the development of unit/team goals and actively participates in unit staff meetings, in services, and educational programs as required.
G. Contributes to and actively participates in the quality assurance and quality improvement process, per JCAHO and/or other regulatory agencies. H.
Maintains a clean, safe and functional work environment. I. Performs other duties as assigned. 100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9.
The total sum should add up to 100%.) Special Conditions of Employment: (Statements identifying the fundamental non-negotiable job conditions and/or requirements which an individual must meet to be eligible for the position. For example, the ability to pass a background check, work in a particular environmental setting, work a flexible or irregular work schedule, etc.) This position may require flexibility to orient and work at all UCSF Medical Center locations.
Must be able to pass a background check LIVING PRIDE STANDARDS Service Excellence Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter.
These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive.
Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures. Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. Work Environment Keeps working areas neat, orderly and clutter-free, including the hallways.
Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture. Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows. Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. Protects the physical environment and equipment from damage and theft.
(II & III level) Ability to work in a busy, team-oriented environment. Excellent interpersonal/communication skills to effectively interact with a diverse professional and patient population. Willingness to be taught/learn new skills.
Ability to understand and communication effectively in English both orally and in writing. Ability to perform basic arithmetic computations (addition, subtraction, multiplication, division). Ability to prioritize and coordinate multiple tasks.
Demonstrated customer service skills/experience. Ability to satisfactorily perform job duties as defined in the
. Proficiency with Epic EMR and experience with scheduling/ booking surgical procedures. Previous experience in healthcare or hospital setting as unit secretary, or hospital coordinator experience preferred.
Knowledge of perioperative terminology and surgical specialties preferred.
(III level only) Experience in a health care setting. Previous database/data entry experience. Medical terminology.
Knowledge of Microsoft Office (Outlook, Word, Excell) Data entry with high accuracy Ability to prioritize urgent and emergent communications. Coordinating transportation and support services OR charge nurse and front desk support Excellent customer service for patients, surgeons, anesthesia staff, surgical staff and vendors PREFERRED Preferred Skills (II & III level) Ability to use office equipment. Preferred Skills (II level only) Experience in a health care setting.
Medical terminology. Preferred Skills (III level only) Unit clerk experience.
Weekends shift