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With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care. General Description of the Job Class Manage clinical operations of specific areas of the Imaging Department including, but not limited to, equipment, personnel, scheduling, financial and customer service functions.
Duties and Responsibilities of this Level Operational Manage and direct the daily operation of assigned areas and staff. Develop implement, maintain and enforce departmental programs, policies, procedures and protocols. Ensure and maintain required documentation for compliance with safety, environmental and infection control standards, and with local, state, FDA, ACR, JCAHO and HIPPA regulations.
Monitor compliance with standards, identify variances or inabilities to meet established targets and implement action to ensure that targets are met. Direct the maintenance of department facilities, equipment, supplies and materials in a condition to promote efficient, safe and effective services for patients, physicians, and staff. Market and promote Imaging services to referring physicians.
Identify opportunities to improve customer satisfaction. Represent Imaging services on committees and functions as a liaison among Duke Raleigh Hospital, DR medical community, Duke University Health System, and the general public in community relations and marketing activities. Develop and foster collaboration among clinical departments and affiliated services to ensure an integrated and coordinated approach to providing Imaging services and resolution of customer complaints or problems.
Collaborate with physicians and staff to resolve problems and provide advice concerning technical procedures, techniques, and equipment. Personnel Perform all personnel functions including hiring, evaluations, promotions, disciplinary process and scheduling. Ensure that all employees are properly oriented, trained, and that annual competencies, certifications, and licensure and education requirements are current.
Ensure that all personnel are properly trained on equipment and competent in its use. Enhance professional growth and development of department staff through participation in educational programs, current literature, in- service meetings and workshops. Plan, develop and provide continuing education and training.
Develop, implement and apply personnel management policies and procedures in accordance with Duke University Health System and department policies; ensure that department and hospital guidelines, work rules and personnel policies are understood and applied to staff. Develop and implement Performance Improvement plan for Imaging Services. Budgetary Work with all levels of the DUHS system to reduce costs, enhance revenues, and achieve effective use of imaging services.
Manage the operating budget within assigned area. Review productivity and labor analysis and adjust staff to meet budget and flex FTE allotment. Create operational adjustments to ensure operating budgets targets are met.
Evaluate and recommend supplies, new equipment purchase selection and technologies; provide justification and prioritization of such needs; order procedural and operational supplies. Oversee and ensure that exams and supplies are coded correctly and charged to maximize reimbursement. Perform other related duties incidental to the work therein.
Required Qualifications at this Level Education Work requires required registry/certification in applicable imaging modality - American Registry of Radiologic Technologist (ARRT) registry or American Registry of Diagnostic Medical Sonographers (ARDMS) or Nuclear Medicine Technologist Certification Board (NMTCB). Experience Three years of team leader/supervisory experience in an imaging modality (Radiologic Tech, MR, CT, Mammography, Nuclear Medicine, Sonography, Interventional Radiology) or two years of experience in an imaging modality (Radiologic Tech, MR, CT, Mammography, Nuclear Medicine, Sonography, Interventional Radiology) and three years of team leader/supervisory experience in a non-Radiology area.
Degrees, Licensure, and/or Certification Certification as prescribed by ARRT, ARDMS/CCI, and/or NMTCB. BLS certification Knowledge, Skills, and Abilities Personnel Management Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
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