Job Details The IMPACT Specialist is a specialist-level program implementation and patient navigation professional who supports screening, follow-up, referral, and linkage-to-care initiatives across clinical and community settings. Based on program assignment, the role develops and refines workflows, coordinates with internal teams and external partners, conducts patient outreach and individualized navigation, maintains accurate program data, and uses operational findings to improve access and outcomes.
Assignments may include infectious disease, preventive health, chronic disease, cancer screening, health-related social needs, or other priority areas. The Specialist may provide functional direction, training, work assignment, and case review for navigators, students, or other program staff while working under general supervision.
Program Implementation and Workflow Development Lead or support implementation, maintenance, and continuous refinement of assigned screening, follow-up, referral, and linkage-to-care workflows across clinical or community settings. Assess operations, identify gaps or barriers, and collaborate with clinical, operational, technical, and program stakeholders to design and implement practical solutions. Build staff understanding and adoption of program processes through relationship building, education, coaching, and responsive troubleshooting.
Coordinate with IMPACT leadership and other initiative teams to standardize core processes, share effective practices, and support responsible program expansion. Patient Assessment, Follow-Up, and Navigation Review assigned screening results, referrals, test results, or care gaps and determine needed follow-up according to established program criteria and workflows. Engage patients to clarify needs, priorities, barriers, preferences, eligibility, insurance or benefit considerations, and other factors relevant to successful connection to services.
Identify best-fit internal, government, or community resources; implement referrals; schedule or facilitate appointments; assist with required steps or paperwork; and provide ongoing navigation until loop closure. Communicate results, referral status, and unresolved barriers within role scope and approved protocols, using established escalation pathways for clinical or safety concerns. Manage a structured caseload and document outreach, interventions, referrals, milestones, outcomes, and unresolved needs accurately and promptly.
Data Management, Reporting, and Improvement Collect, validate, reconcile, and maintain required program data related to screening, referrals, patient outreach, navigation activities, linkage milestones, service receipt, and outcomes. Ensure documentation is accurate, timely, complete, and consistent with privacy, program, organizational, and funder requirements. Monitor operational performance and patient outcomes; identify gaps, inequities, delays, unmet needs, or workflow failures; and recommend or implement improvements with program leadership.
Prepare recurring summaries and contribute to reports, presentations, partner updates, funder deliverables, program evaluation, and quality improvement activities.
Associate’s Degree in Public Health, Healthcare Administration or a related field or Bachelor’s Degree in Public Health, Healthcare Administration or a related field 3 years experience in healthcare or benefits assistance, particularly direct patient care, public health, social work, case management or customer service Proficiency in use of Microsoft Word, Excel, Outlook Proficiency in data entry and familiarity with electronic health record systems Ability to utilize resources effectively to overcome challenges and find solutions Ability to multitask, problem-solve, and work in a fast-paced environment
Bilingual skills (English/Spanish) Prior experience working in a healthcare setting Prior experience in community engagement or customer service Additional Qualifications Ability to stand or sit for extended periods Ability to perform computer searches and telephonic outreach Ability to work in hospital setting Comfortable wearing personal protective equipment (PPE) as required by hospital guidelines May require weekend or holiday shifts depending on hospital needs Requires travel to various on-site locations to conduct screenings, support on site staff/students, troubleshoot workflows, etc.
Physical Demands Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking.
Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Salary Range $49,555.65 to $70,616.32 Annual The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive. Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent)), positions for less than 1.0 FTE will be prorated.) Work Shift Workday Day Worker Sub Type Regular Employee Entity Thomas Jefferson University Primary Location Address 18 East Laurel Road, Stratford, New Jersey, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value.
Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.
Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance. For more benefits information, please click here